Department: IT Service Management

Reports To: Director of IT Service Management

About FactSet:

FactSet delivers superior analytics, service, content, and technology to help more than 170,000 users see and seize opportunity sooner. We're dedicated to providing exceptional client service to an expanding range of professionals worldwide. Join us in empowering the finance community to drive productivity and performance.

Position Overview:

We are seeking a meticulous and strategic Software Asset and Licensing Manager to join our IT Service Management team at FactSet. This role focuses on managing the lifecycle of software assets and ensuring compliance with licensing agreements, reporting directly to the Service Configuration and Asset Management Manager. The ideal candidate will have extensive experience in software asset management (SAM), licensing, compliance, and governance within a complex IT environment.

Key Responsibilities:

Software Asset Management:

Oversee the end-to-end lifecycle of software assets, from procurement to retirement.Maintain a comprehensive inventory of all software assets within the organization.Ensure accurate and up-to-date records in the ServiceNow Software Asset Management (SAM) system.

Governance and Process Development:

Develop, implement, maintain and continually improve policies, standards, processes and procedures for software asset and licensing management.Establish governance frameworks to ensure compliance with internal and external standards.Conduct regular reviews of policies to ensure they remain effective and up-to-date.Utilize best practices to optimize the software asset management lifecycle.Drive automation initiatives to enhance efficiency and accuracy.

Licensing Compliance:

Manage and ensure compliance with all software licensing agreements.Conduct regular software audits to identify and resolve any discrepancies and identify unused licenses for reprovisioning, maximising cost effectiveness .Work with vendors to ensure alignment with licensing terms and conditions.

Contract Management:

Monitor contract renewals and track licensing costs to optimize spend.Ensure alignment between contractual obligations and actual software usage.Work with finance, procurement and cross-functional technology teams to negotiate and manage contracts with software vendors

Stakeholder Collaboration:

Collaborate with cross-functional technology teams, procurement, finance, and legal teams to ensure seamless management of software assets.Provide guidance and support to business units on software licensing matters.Communicate effectively with stakeholders to ensure understanding of SAM processes and compliance requirements.

Reporting and Analysis:

Generate regular reports on software asset inventory, usage, compliance status, and cost savings.Provide insights and recommendations based on data analysis to optimize software usage and licensing costs.Present findings and updates to senior management and other stakeholders.

Training and Education:

Develop and deliver training programs on software asset and licensing management best practices.Educate team members and stakeholders on policies, procedures, and compliance requirements.Stay updated on industry trends and regulatory changes to ensure ongoing compliance.

Minimum Requirements

Three years of experience leading Software Asset Management, and Software Lifecycle Management practices, preferably within the financial services or data analytics sectors.Five years’ of management experience, leading small and effective teams and supporting the career development of junior resourcesTen years’ of demonstrated experience in Software Asset Management, with a strong focus on licensing and compliance.Proven expertise in managing software licenses for major vendors such as Microsoft, Adobe, WorkDay, SalesForce etc.Strong understanding of software licensing models, contracts, and compliance requirements.

Critical Skills:

Knowledge of industry good practices around SAM and associated international standarExperience of implementing and managing SAM and SLM in ServiceNow or other ITSM solution. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment.Robust problem-solving and analytical capabilities.Proven ability to manage multiple projects concurrently, maintaining high standards under tight deadlines.

Additional/Desirable:

Knowledge of industry good practices such as ITIL, DevOps, ISO20000Demonstrated experience across a range of IT Service Management disciplinesDemonstrated experience of implementing IT Service Management good practices in a scaled agile or similarly complex delivery environmentITIL (v3 or above) certification, ideally at Intermediate or Expert level.Other Relevant certifications (e.g., CSAM, CHAMP)Tooling/Technology Specific qualifications e.g. ServiceNowExperience of managing and working with offshore teams to support day to day activities.Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights.Flexibility to adapt to changing organizational requirements, technologies, and methodologies. 

Education:

A-Level or Equivalent college-level qualification