Job description 

The Software Asset Management (SAM) Analyst provides ongoing software management support as part of an IT Asset Management (ITAM) team. This role supports team members across the organization with software requests and orders while ensuring adherence to processes, strategies, and technologies that support the full lifecycle management of desktop software assets for corporate business units worldwide. 

Responsibilities 

Perform daily operational processes for software management with minimal supervision.  Support internal mailboxes and Service Now queues, assisting internal customers with software-related issues.  Review software licenses and entitlements to ensure compliance when software requests are received  Maintain accurate data in the software catalog as requests change or new products are added.  Contribute to and enhance daily processes related to software asset management  Collaborate with technical support teams to resolve license key and subscription-related inquiries.  Build and maintain strong relationships with business partners across operations, procurement, finance, and team member support to ensure smooth interdepartmental processes.  Participate in and contribute to Software Asset Management projects.  Perform other duties as assigned. 

Qualifications 

Required: 

5+ Years Experience in IT Software Asset Management  Strong working knowledge of ServiceNow, AD Groups & SCCM  Understanding of IT Service Management processes and Software Asset Management principles.  Ability to take direction and work independently while performing detailed work in a high-paced, dynamic multi-cultural environment and to handle multiple tasks/projects simultaneously    Preferred:  ITIL Certification.  Experience in Desktop Software  Experience working with procurement, finance, and vendors.