Complete Description:
SAM specialist role is to work with citywide customers to assist them in understanding their Software Environment and current needs. The SAM Specialist will utilize Microsoft best practice, procedures and tools to assist our customers in controlling their software costs as well as the associated legal and financial risks. Mainly responsible maintaining Microsoft software license agreements, managing Software Assurance Benefits and compliance based on software license right-to-use (RTU).
Detailed responsibilities include:
• Analyses purchase records and other entitlement information (including contracts, EULAs, EAs, etc.)
• MUST have experience in managing Microsoft Enterprise Contracts and Microsoft Volume License Management portal
• MUST have experience in managing Microsoft Desktop and Server Licenses.
• Assist in deploying an enterprise wide ITAM / Software Asset Management platform (e.g. Microsoft SCCM)
• Collects and manages SAM-related information from customers, and software manufacturers
• Understands Product Use Rights, license allowances, and contractual entitlements for software products and manufacturers.
• Bulk load and update IT software license asset records, software license contracts and software maintenance agreements and associated relationships into the IT asset repository.
• Participates in customer communications across the entire life-cycle of a SAM project. This includes producing and presenting intermediate, analytical, and final results and assuring projects are conducted and closed to the satisfaction of all parties.
• Support OCTO’s ITAM implementation activities.
• Ensure all changes to vendor agreements are accurately reflected in SAM as confirmed with License Contract holders.
• Create and update software counters for software titles and licenses.
• Provide expertise in ensuring that software license contracts and agreements, software licenses and software installations and associated linkages are reflected correctly in the ITAM / Software Asset Management platform repository.
• Provide expertise to ensure that software license records are linked to the correct hardware device.
• Support analysis of new or modified software agreement and maintenance contracts and identifies impact to software counters.
• Provides monthly and quarterly software license compliance status reports to OCTO management and Agency CIO’s. Also process all the software related requests (new requests, changes, upgrades, etc.) from all the DC agencies.
• Review software compliance measures based on existing licensing agreements.
• Understand current utilization and installation of licenses based on RTU focus.
• Work with Software vendors to renew and true up existing licensing contracts.
Behavior Characteristics:
Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented, performance-oriented.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Bachelor's degree in the field of information technology or related and minimum of 4 years of relevant experience.
Required
4
Years
3 - Expert
SAM certification preferred (e.g., IAITAM Certified Software Asset Manager).
Desired
2
Years
3 - Expert
Strong knowledge and work experience with software asset life cycle management processes: planning, acquisition, deployment, monitoring, harvesting
Required
4
Years
3 - Expert
Knowledge and experience with software asset management related international standards (e.g., ISO 19770, ISO20000/ITIL).
Required
4
Years
3 - Expert
Experience with development of software asset management policies, workflows, processes, and procedures.
Required
4
Years
3 - Expert
Experience with license management and optimization tools, software discovery tools (e.g., MS SCCM or LANDesk)
Required
4
Years
3 - Expert
Experience with IT asset inventory systems (e.g., Remedy CMDB, HP UCMDB or similar).
Required
4
Years
3 - Expert
Experience interpreting software licensing terms and conditions
Desired
3
Years
3 - Expert
Strong knowledge of software publishers' licensing models and software deployment and use rights (e.g. Microsoft, Adobe, Oracle and McAfee).
Required
3
Years
3 - Expert
Experience with developing RFP documentation, reviewing vendor proposals and participating in vendor presentations.
Required
8
Years
2 - Proficient
Data cleaning, data transformation, and data modeling processes and techniques, including leveraging Microsoft Access, Microsoft Excel and SQL
Required
4
Years
2 - Proficient
Experience in managing Microsoft Enterprise Agreement and Software Assurance Benefits
Required
4
Years
3 - Expert
Other technologies and software and hardware asset management tools, including: Active Directory, WMI, SNMP, SSH, TCP/IP, Unix/Linux, Shell Script
Desired
3
Years
2 - Proficient
Other technologies and software and hardware asset management tools, including: PERL, PowerShell, VMware administration, System Center Configuration M
Desired
3
Years
2 - Proficient