General Information Req # WD00078699 Career area: Hardware Engineering Country/Region: Romania City: Bucharest Date: Thursday, February 20, 2025 Working time: Full-time Additional Locations:  * Romania Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

The Lenovo quality team is seeking a Software Customer Quality Engineer for ThinkPad Notebook and other PC devices. 

In this position, you will be performing failure analysis on customer defects, issue resolution, and implementing future product improvements. If you are passionate about debugging software/OS issues, solving complex problems, and are not afraid to pick up a screwdriver, we want to talk to you!

Responsibilities:

Perform failure analysis of product defects by using AI-enhanced technologies to investigate problemsCollaborate on defect resolution with product owners in various regionsDrive future product improvements and innovations in AIPerform onsite customer investigation as neededInvestigate software compatibility and deployment issues including, but not limited to: Windows OS, applications, drivers, firmware, BIOS, remote deployment, networking, system performance, & benchmarking.

Basic Requirements:

Experience with PC software and hardware troubleshootingDegree in IT/Computer Science or related technology field, or equivalent experience3+ years of hands-on quality engineering and/or debug experience

Preferred Requirements:

Strong verbal and written communication with attention to detailFlexibility to work some evening hoursAbility to travel both domestically and internationally as neededPrior experience with Client Endpoint Management software solutions such as MS Intune, SCCM, LANDESK, etc.

What we offer: 

Annual salary review and performance-based bonuses Extra vacation days based on years of service 2 sick days annually Additional paid leave for Public Holidays that fall on weekends Additional paid leave for parents Diverse, inclusive international team Hybrid work model with flexible hours (3 days in the office)  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Romania * Romania

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