Who is Supplyframe?

Recently acquired by Siemens AG, Supplyframe is the leading Design-to-Source Intelligence platform for the global electronics value chain, with solutions that interpret billions of intent, demand, supply and risk signals to deliver insights through the design-to-market product lifecycle. A community of over 10 million engineering and supply chain professionals engage with our search, media, software, and SaaS solutions to optimize more than $120 billion in annual direct materials spend. Supplyframe is headquartered in Pasadena, California, with additional offices in Texas, United Kingdom, Serbia, France, and China.

Please visit - https://supplyframe.com/

Do you have a passion for helping others? Then Supplyframe may be looking for you!

Supplyframe is searching for a dynamic Software Customer Support Specialist to join our growing team in the EMEA region (remote/office Munich, Germany). In this role you will help our growing user base leverage our products in their day-to-day business activities. You will be the central point of contact for all customer interactions, responsible for maintaining client relationships and ensuring customer satisfaction.

If you have strong customer service skills, prior experience implementing best-in-class customer support business processes, and a desire to solve problems we want you! This is a great role for anyone who enjoys being a part of a dynamic team.

What will I be doing?

Provide stellar support services across multiple products to Supplyframe´s growing client base through chat, email, phone, and screen shareProvide information and insight on product features and capabilitiesConduct “how to” sessions with customers to ensure successful product implementation and useBe the voice of the customer by documenting feedback and sharing insights with the Product and Engineering teamsTroubleshoot product issues and escalate bugs to help drive quick resolutionInteract with team members across departments to research and resolve customer issuesContribute to the design and testing of new software during the development cycleIdentify ideas for process improvements, system enhancements or automation that will reduce effort for customers and co-workersWork in a fast-pace, rapidly changing environment while maintaining professionalism with customers and internal teams

We'd love to hear from you if you possess the following:

College degree or equivalentBusiness level language proficiency in French, English, and GermanExperience in a technical support role or SaaS customer support role providing 24x5 or 24x7 supportProficiency in software and hardware technology with the ability to quickly learn the applications and platforms that our customers useExcellent communication skills, both written and verbalAbility to communicate complex technical concepts clearly and effectivelyProfessional and courteous attitudeNatural problem solver and passionate about helping othersTeam-oriented work styleSelf-motivated and willing to tackle problems on your ownHave the organizational skills required for working on multiple projects at onceExperience using MS Excel, MS Word, MS PowerPoint, or equivalent productsBasic knowledge of database administration, customer relationship management, and enterprise resource planning software

Bonus if you meet the following criteria as well:

Have prior B2B, SaaS, or on-premises software support experienceHave prior experience using and running reports in Zendesk, ServiceCloud, ServiceNow, or similar ticket tracking softwareHave prior experience in the Electronics or Purchasing industries.

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

If you want to make a difference – make it with us!

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