For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want, when and how they want it.

We combine customer impact with retail invention, solving huge technical challenges along the way. DEX defines, builds, launches and manages customer-facing delivery programs and features across all of Amazon, including Prime 2-day shipping, Prime FREE Same-Day Delivery, One-Day Shipping, No Rush, Free Shipping over $25, and inventions yet to come. We own systems that power retail delivery (both customer-facing and back-end), leveraging company-wide technology solutions or designing them from the ground up. Together, DEX is changing how customers experience delivery – from the speed, convenience, and selection features they see on the site every day, to launching Prime delivery benefits and other new programs to customers around the world.

Within the larger DEX team, the Delivery Badging and Messaging team (Bagma) service team is responsible for providing a common platform and rendering solutions for delivery badging and messaging rendering across all Amazon Retail Website pages. This critical service helps customers select delivery options that offer the fastest, cheapest, and most convenient delivery; personalized per each customer's preferred delivery destination, Prime membership status, and more.

This is a great position for someone who likes backend development and Service-Oriented , but wants to see and measure their direct impact on customers. As a Software Development Engineer in our team, you’ll need an ability to design scalable solutions to new challenges, spanning multiple systems, some outside your team's ownership, and to effectively share your technical vision with others. You will be working with multiple teams across the company, so collaboration skills are a must. If you’re creative, talented, have a strong sense of ownership, enjoy solving complex problems with an impact on all of Amazon’s customers, we have got the role for you!

Individuals interested in this position should have practical experience in building high-performance, reliable systems in a complex, multi-tiered, distributed environment. The ideal candidate will have expertise in building back-end services in a modern programming language and in service API design.


Key job responsibilities
Design, build and launch software solutions to difficult problems. Create, modify, or retire software owned by your team or a partner team.
Review teammates' code and design contributions.
Mentor junior engineers and help them improve their skills.
Lead or participate in design reviews, metrics and ticket reviews, sprint planning and retrospectives, etc.
When on-call, resolve operational issues impacting your team's services.
Contribute to continuous improvement of team's engineering and operational practices.
Provide technical support to partner teams to help them deliver on shared initiatives.


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP