Job Title

SOFTWARE DEVELOPMENT ENGINEER 2Job DescriptionJob Description

KEY ACCOUNTABILITIES

Technical/Functional Excellence Provide functional support and perform first level of investigation for customer functional staffAcknowledge, investigate and recover incidents within service level agreementsHandle external customer’s questions concerning Amadeus Products and SolutionsProactive Incident Management: Monitoring functional services and products to detect issue, raise alert, and ensure quick service recovery, in synchronization with operational services, so that we meet our SLAs/OLAsMonitor response time metrics of main functional services and products to detect performance degradation, raise alert and ensure service recovery, by being in contact with the various subject matter experts (DEV, PDA, SRE, etc.)Identify issues, source the necessary information to perform analysis, assess impact and criticality and draw reasonable conclusionsSummarize and provide regular status with accurate information during Incident management processFollow-up issues spotted through internal functional monitoring, and trigger actions to ensure usability and stability of the productsProblem Management: analyze or coordinate analysis of the root-cause of major issues, liaising with development teams. Ensure long term resolution in order to avoid the same issue from re-happening againResponsible for the monitoring of the software quality KPIs (functional usability, but also operational criteria and response time)Identify and measure key performance indicators to evaluate system stability and process compliance of various applicationsDesign and develop automated functional test case scriptsEnsure proper application monitoring to guarantee the service level agreements on the test systems, in the transition from the legacy infrastructure to the CloudEnsure systems are maintained to agreed standards and all relevant configurations are documented/preservedMethodology & Knowledge sharingFor experienced profiles, coach / mentor less experienced team members on any team's skills or knowledgeUnderstand current incident classification and prioritization criteriaBe familiar with ITIL processProject contribution (active participation, consulting)Communications skillsDemonstrate excellent written and verbal communications skills, as well as excellent listening skills, both with external and internal customers
 

COMPETENCIES

Base Competencies

Accountability: Takes responsibility for achieving results that have a clear positive impact on business performance, owning resolution of obstaclesChange Management: Discusses needed change with a view to the future, creates commitment and enthusiasm towards the goal and actively anticipates / manages resistanceCustomer Focus: Can apply to external or internal customers. Focuses on the best interest of the customer and Amadeus to create profitable, long-term business partnerships. Bases operational decisions on customer and business needs.Flexibility: Monitors performance and adapts plans / approach according to others’ needs, changes of context or altered circumstancesMulti-cultural approach: Works effectively with people from different backgrounds / cultures to accomplish business objectives, valuing and gaining benefit from the diversity of ideas / perspectives in a multi-cultural environmentProactivity: Initiates and leads new approaches without needing to be told to do so and proactively addresses risks
 

Professional Skills (Business & Support)

Business needs and IT solutions connection: Ability to understand a business need from a customer or from a business analysis and to analyze how existing or new Amadeus IT solutions can fulfill these business opportunities
 

Professional Skills (Methods & Processes)

Investigation: Ability to investigate functional issues, using all provided tooling, application logs, understanding of the functional flows and if required, seek for internal or external expertise on the related functional domain.Analysis: Provide proper evidences to stakeholders to accelerate incident resolution and recover functional services, but also perform root cause analysis in a second step.Project Management Fundamentals: Knowledge of the different aspects of a project and how they are applied in Amadeus:Project organization Project InitiationPlanning, estimating and schedulingExecutingMonitoring and controllingRisk managementProject closingRequirement Management: Ability to document, analyze, trace, prioritize and agree on requirements and then control change and communicate to relevant stakeholdersFundamental QA (Quality Assurance) SkillsAn understanding of software QA methodologies, tools, and processesKnowledge of SQL and scriptingWorking experience in software development and software quality assurance, with a solid understanding of QA Testing Environments and Software Development Life CyclesKnowledge of and ability to work with various QA / Testing tools and technologies (ex: Azure DevOps, SOAP UI, HP ALM/Octane, JIRA etc.)Knowledge in testing automation frameworks (ex: Selenium)Hands-on experience with Test Automation tool(s) and ability to code automated tests using one or more automation tools (ex: Selenium, robot framework)Perform Manual and Automated TestingKnowledge of various types of software applications (i.e. back-end applications, Web Applications, Windows-based applications, Web Services, mobile applications, etc.…)Ability to define a test strategy and create Test PlansAbility to do the risk assessment and set prioritiesExperience with Agile Development ProcessFundamental Programming skills (nice-to-have)Knowledge in Python programmingKnowledge in Linux or Ansible programming

Soft Skills

Rigor, analytical and problem-solving skills: Ability to use a methodical step-by-step approach to break down complex problems or processes into their constituent parts, identify root causes and effects patterns and analyze problems to arrive to an appropriate solution.Good communication skillsAbility to express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectivelyProduce oral and written communications which are clear, fluent and conciseHold the attention of others, both in a group and in one to one situationListen patiently and carefully to input and feedbackDeliver presentationsCreativity: Ability to develop new customer value through solutions, processes that meet new needs or existing customer/market needs in new waysFluent in EnglishListening: Can understand extended speech and lectures and follow even complex lines of argument provided the topic is reasonably familiar.Reading: Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialization.Speaking: Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.Writing: Can produce clear, detailed text on a wide range of subjects.Persuasion: Ability to change a person's (or a group's) attitude or behavior toward some event, idea, object, or other person(s), by using written or spoken words to convey information, feelings, or reasoning, or a combination of them.Synthetic Thinking: Ability to filter information gathered from varied sources about business environment, market, industry and organization and retain the most important elementsAbility to work in a team setting with a broad range of stakeholders (developers, QAEs, operations, business analysts), communicating clearly and precisely on the different actions and decisions. This will require flexibility, pro-activeness and persistence.

EDUCATION

Engineering Diploma or equivalent

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.