Do you enjoy solving complex problems with simple solutions? Would you like to help us innovate on behalf of Amazon’s Digital and Device customers? Device, Digital and Alexa Support (D2AS) technology organization is seeking an experienced software development engineer to join the engineering team. The D2AS vision is to create innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self-service solutions and enabling our tech-support organization with tools and technology.

You're an awesome fit if you demonstrate:
- Industry-leading technical abilities showcasing a breadth and depth of technical knowledge.
- The ability to build good working relationships within the team by communicating clearly both verbally and in writing.
- Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible engineering problems.
- Effective technical leadership skills to improve technologies and infrastructure of the team.
- Experience working in an agile environment.

Key job responsibilities
- Design and build software solutions that seamlessly integrate with AWS technologies.
- Collaborate with the team to invent, design, and build stable, high-performing, and scalable software solutions.
- Provide technical guidance, advise on the team's direction, and offer feedback on designs.
- On-call rotation to support the services owned by the Software team.

A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

About the team
Our vision is to create revolutionary support experiences for customers of Amazon's devices and digital products through intelligent self-service solutions and empowering our tech-support organization with state-of-the-art tools and technology.

We focus on creating an inclusive and collaborative team environment that is fun, supportive, and engaging for new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship