Description Are you a passionate, experienced software development engineer ready to shape the future of customer support technology? Join Amazon's Device, Digital and Alexa Support (D2AS) team in creating next-generation Customer Relationship Management (CRM) solutions. We're seeking innovative minds to build cutting-edge systems that serve millions of customers and maintain the integrity of Amazon's digital and device ecosystem. If you thrive in a fast-paced environment and want to make a significant impact in the tech industry while working with a dedicated team, we want to hear from you. Help us revolutionize digital and device services at one of the world's leading technology companies – where hard work, fun, and groundbreaking achievements go hand in hand. Key job responsibilities - Solving difficult problems with elegant and practical code. - Helping define engineering best practices and providing technical mentorship to other members of the engineering team. - Being a champion for the customer and ensuring their needs always come first. - Designing and building software for Alexa enabled devices, mobile clients and server systems. - Design, develop, and deploy innovative software solutions for Digital & Devices echo system. - Collaborate with cross-functional teams to create robust and scalable systems that safeguard Amazon's digital products and services. - Utilize your expertise to architect and implement complex software systems that can handle high-volume, real-time data processing. A day in the life We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team We at D2AS strive to make digital & device experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital & device support and accelerating the delivery of seamless support experiences across Amazon's digital & device products. Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital & device offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience. Basic Qualifications - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.