Description As an SDE-II on this team, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end. You will own the full stack design and development of product features, building scale, efficiency, and a differentiated customer experiences built using native AWS services. You will leverage your deep technical expertise to provide solutions that are highly usable, scalable, and extensible. Your work and development skills will set the high bar for raising standards across the development team. You will create efficiencies both in your team and others through reusable processes and designs, and optimize for speed while ensuring quality outcomes. You will use innovative technology to understand the needs of employees, and create simple to use experiences for complex life events require building new capabilities, intelligent issue detection and routing engine, extending and adapting existing services, and orchestrating available resolutions across multiple organizations. As an SDE, you need to communicate effectively to understand the requirements of the customers and stakeholders and drive consensus between multiple teams to deliver software effectively. Should be curious to learn new and complex technologies and also willing to train new team-mates on how the team’s software works. Key job responsibilities You will also partner with SDE-IIIs and Principal Engineers in the organization to drive execution of our 3-year architecture plans (3YAP) for the technology as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will be a mentor for SDE-Is in the team, coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals. Lastly, you will also get an opportunity to be mentored by other Sr. engineers in the team and learn from Principal Engineers while working on the goals. About the team Amazonian Experience and Technology (AET) is responsible for building and running Amazon’s human capital management technology, as well as business applications for benefits, time and attendance, disability and leave, immigration, learning, document management, health and safety, and HR contact center solutions for millions of Amazonians. Our mission is to make Amazon “Earth’s Best Employer and Earth’s Safest Place to Work”. The Contact Channels Solutions team within AET is primarily focused on building tools that are used by Amazon HR to handle live contacts via call and chat. We build integrations between contact center tools and our case management system to drive operational efficiency. Basic Qualifications - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.