Do you enjoy solving complex problems with simple solutions? Would you like to help us innovate on behalf of Amazon’s Digital and Device customers? Device, Digital and Alexa Support (D2AS) technology organization is seeking an experienced software development engineer to join the engineering team. The D2AS vision is to create innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self-service solutions and enabling our tech-support organization with tools and technology. The job will give you direct experience building software included on the Amazon Echo, Amazon Fire, and Amazon mobile apps, helping millions on customers around the world.


Key job responsibilities
As a software development engineer, you will:
- Solve large scale and difficult engineering problems with elegant and practical code.
- Work across teams to help define engineering best practices and standard, and provide technical mentorship to other members of the engineering teams.
- Be a champion for the customer and ensuring their needs always come first.
- Design and build software for mobile, front end clients and server systems.
- Work on creating services using GenAI

A day in the life
You're an awesome fit if you demonstrate:
- Industry-leading technical abilities showcasing a breadth & depth of technical knowledge
- The ability to build good working relationships within the team by communicating clearly both verbally & in writing
- Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible engineering problems
- Effective technical leadership skills to improve technologies and infrastructure of the team.
- A passion to work with smart home devices.
We use agile development strategies and want software engineering leaders who can thrive in a fast paced, high-energy work environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Seattle, WA, USA