The Alexa Daily Essentials - Excellence (ADEX) team is looking for a passionate, results-oriented, operationally focused engineering manager to support the fast evolving and expanding ADE eco-system. The role encompasses managing a growing support engineering team that is providing support for multiple products and platforms, engineering development support (root cause analysis, code fixes), and tools development. The ADEX team comprises of world class engineers with technical skills blending systems and software engineering.

We are looking for an engineering manager with experience managing software engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a strong metrics focus, has strong customer focus and ability to lead multi-functional teams and loves a fast-paced environment. If you fit the profile we would love to talk to you.

Responsibilities include direct management of a team of 8+ support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools. There is room for expansion of the scope as the organization continues to build up engineering talent in this location.