Amazon's Supply Chain Optimization Technologies (SCOT) organization powers the systems behind getting products to customers faster, cheaper, and more reliably. The Customer eXperience Impressions (CXI) team is SCOT’s lens into the customer experience, ensuring that every supply chain decision, whether it is forecasting demand, optimizing inventory placement, or accelerating delivery, aligns with what matters most to customers. We design and build systems that process terabytes of data daily, capturing customer interactions at scale and enabling real time decisions and experimentation. These insights drive smarter and faster decisions that shape the way Amazon delivers joy to millions of customers worldwide.

We thrive on the challenge of working with immense complexity and scale. We do not just observe the world; we create tools and products that allow teams across Amazon to experiment, learn, and act with precision. This role is perfect for someone who loves diving deep into data, enjoys building robust logging frameworks, and is excited by the idea of creating experimentation platforms that influence decisions at Amazon’s scale. As a Software Development Manager on the CXI team, you will lead a team of engineers solving high impact problems by architecting systems that convert raw data into business changing insights.

If you find joy in making sense of complexity, scaling systems to billions of transactions, and enabling data driven innovation, this is the role for you. Join us to lead work that is as exciting in its scope as it is rewarding in its impact

Key job responsibilities
This role requires strong leadership, technical expertise, and the ability to guide a high-performing team in delivering fast, reliable, and impactful solutions for Amazon customers. You will prioritize rapid iteration and execution, providing timely updates to your leadership team to ensure alignment and visibility. You will create an environment where your team has the freedom to experiment, test new ideas, and refine solutions, to drive the delivery of products that your customers love.

In this role, you will:
- Hire, mentor, and grow a high-performing engineering team while aligning individual career growth with organizational goals.
- Collaborate with cross-functional teams, including product managers, BIEs, and leadership, to define and execute roadmaps and organizational priorities.
- Shape strategic direction by aligning technical capabilities with business and customer needs, advocating for the right outcomes with data, conviction, and diplomacy.
- Foster a culture of quality and engineering excellence through best practices, rigorous testing standards, and high-quality deliverables.
- Drive technical decision-making and clearly communicate progress, both verbally and in writing, to technical and non-technical stakeholders.
- Define and track success with clear KPIs that align team efforts with business objectives and drive continuous improvement.