Description Are you passionate about revolutionizing the way customers experience the cloud? Do you thrive in fast-paced, innovative environments where your technical expertise can truly make a difference? If so, we have an incredible opportunity for you to join our team and help us transform the way our customers interact with and optimize their AWS environments. As a Software Development Engineer on our AWS Support Cloud Optimization team, you will be at the forefront of designing and building solutions that empower our customers and our frontline employees to maximize the value of the customer’s AWS investments. In this role, you will be responsible for co-owning our Cloud Optimization service and designing and improving on features that vastly improve our customers’ experiences with AWS. Your work will be instrumental in driving remarkable improvements in customer satisfaction and loyalty, as we equip our customers with the tools and guidance they need to elevate their cloud maturity and extract maximum value from AWS. If you're ready to make a tangible, measurable impact and be a key contributor to our mission of redefining the customer experience, we can't wait to hear from you. **About AWS** **Diverse Experiences** AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. **Why AWS?** Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. **Inclusive Team Culture** Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building. **Mentorship & Career Growth** Our team is dedicated to supporting new team members. We have a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. You would be one of the people responsible for growing the careers of our other engineers and raising the bar on how we develop complex, scalable, reliable code for our team. We care about your career growth, and managers have frequent 1:1s with their engineers. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. **Work/Life Harmony** We value work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Key job responsibilities 1. Implement robust, scalable, and maintainable software solutions using a variety of programming languages and frameworks (e.g., Java, Python, TypeScript, React). 2. Collaborate cross-functionally with software managers, product managers, data scientists, and customer success teams to design and develop innovative features and functionality that drive measurable improvements in customer satisfaction and cloud optimization. 3. Participate in on-call rotations to ensure the operational excellence and reliability of the service, quickly responding to alarms, troubleshooting issues and implementing quick fixes as needed. 4. Mentor and guide other engineers on the team, providing code reviews, and helping to upskill the team in general. 5. Contribute to the development and refinement of software engineering best practices, including testing frameworks, code standards, and CI/CD pipelines. 6. Stay up-to-date with the latest AWS services, features, and technological advancements, and incorporate them into the cloud optimization solution. 7. Participate in project planning, estimation, and delivery to ensure timely and successful feature releases. 8. Clearly communicate technical information and progress to both technical and non-technical stakeholders. About the team AWS Support AWS Support is a fast-growing, agile and collaborative team of individuals with diverse backgrounds from all parts of the globe including United States, Canada, South Africa, Australia, and other geographies. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges. Our mission is to empower innovators to get the most out of cloud services. We own customer-facing services used by all AWS customers, as well as all the internal tooling used by our global support organization and the IT systems used by all Amazonians. If you are looking for your next great career adventure then you should join us! Basic Qualifications - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Preferred Qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent - Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence - Experience with NoSQL and Relational DB models - Experience with HTML, XML and CSS - Experience with distributed systems Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter. The base salary for this position ranges from $114,800/year up to $191,800/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.