About the team

Dialpad’s Hardware Team is a cross-functional team that is responsible for seamlessly integrating Dialpad’s VoIP Cloud Platform  and Video Conferencing solutions into 3rd party hardware solutions. 

Dialpad’s Hardware team is uniquely positioned in both old and new technologies. Breathing new life into Deskphones to work seamlessly on a modern Cloud Platform or researching the cutting edge in Video Conferencing Hardware.

These hardware solutions are an entry point into Dialpad’s ecosystem, which requires intimate knowledge and collaboration with our neighboring product and telephony teams to bring a rich modern experience to our Hardware users.

Your role

As a Hardware Engineer, you’ll be responsible for developing, owning and maintaining features to enhance customers’ day-to-day communication experience.You’ll work closely with customers and customer facing teams to provide industry leading calling workflows. On this team, you’ll be participating in an effort to combine traditional hardware solutions with  Dialpad’s cutting edge cloud communication platform. You’ll be contributing directly to high-impact projects which drive critical business strategies.

Working on the integration layer of IP Phones and Dialpad's world class Telephony services. We do not build the firmware on the IP Phones nor do we manufacture IP Phones.

This position reports to the Hardware Engineering Manager, and is based out of the Kitchener, ON office.  

What you’ll do

Develop and maintain software solutions and integrations that interface with VoIP devices, including IP Phones, SIP adapters, ATA adapters and DECT base stations Design and implement  features and improvements for device management, provisioning, activation, and control in the UI Troubleshoot production/customer related issues with devices Write and maintain comprehensive unit tests to ensure the robustness of the devices integration management software Maintain code quality by reviewing peers’ code Mentoring non senior software engineers in best practices Collaborate with Product Management, Design, and cross-functional  engineering teams to understand the requirements and translate them into technical specifications Work closely with QA through the entire lifecycle of a feature Work on self development and continuous self improvement to stay up-to-date with the latest technologies in the field Own technical decision making for new feature functionality

Skills you’ll bring (Must Have)

Professional experience as a Software Engineer Proficient with Python or other relevant structured language Extended working experience with both Front End and Back End technologies Extended experience working with Databases Expertise with Unit Testing Experience with RESTful APIs Experience with cloud platforms (GCP and AWS) Proficient with version control systems (Git) Experience working with Support Teams (customer agents) Understanding of low-level networking (TCP, UDP)

Nice to have

Experience with Python, Javascript and Vue Experience with VoIP and SIP Experience working with 3rd party Vendors Experience working with IP Phone’s and their configuration and firmware

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.