Company:

Astreya Partners are at the cusp of the new way of working.  We provide IT services and Managed Performance to some of the most exciting companies on the planet.  Our delivery model helps our clients be Positively Productive by matching exceptional people to on-site teams delivering world class IT service.  With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.

Job Summary:

We are looking for an experienced software developer to join our Manila, Philippines Service Desk Analyst team.  This individual will provide administration, development, and application support for End User incident resolution and requests reported to our client's service desk via telephone, email, direct ticket updates or communication software.  Knowledge of Semaphore software and experience with SharePoint, Java, JavaScript and C++ are required.  This is an opportunity for a technical savvy person to become familiar with new technologies like MarkLogic.

Core Responsibilities:

Provide administration, development, and application support for End User incident resolution and requests reported to our client's service desk via telephone, email, direct ticket updates or communication software. Customize Semaphore software components using Java, C++, and JavaScript Configure and integrate third-party software components and technologies such as SharePoint, MarkLogic Server, and Tomcat. Perform root cause analysis of network, operating system, and other issues related to how Semaphore solutions operate in customer environments. Learn and become familiar with MarkLogic and other new technologies.
Additional Responsibilities:
Address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Create a positive customer support experience and build strong relationships through problem understanding, ensure timely resolution or escalation, communicate promptly on progress, and handle customers with a professional attitude. Ensure a consistent, professional end-to-end customer experience and providing a single point-of-contact for the customer. Appropriate logging and tracking of incidents and requests from identification through to resolution as per established policies. Provide limited after hours and on-call support as needed. Adhere to and support client standards, policies, and procedures. Participate in review of development and test documentation. Work with stakeholders and cross-functionally on projects and initiatives.

Skills required:

Development background and experience with C++, JavaScript, and Java. Experience with SharePoint Online Administration/ Configuration (SharePoint 2010, 2013 and 2016) Demonstrated ability to quickly learn customer support processes, tools and techniques. Experience using and customizing Semaphore software components. Prior experience configuring third-party software components and technologies (SharePoint, MarkLogic Server, Tomcat) for integration into Semaphore. Demonstrated ability to perform root cause analysis of network, operating system, and other issues related to how Semaphore solutions operate in customer environments. Excellent communication skills in English (both speaking and writing). Ability to collaborate and work remotely including use of communication tools such as Skype, Microsoft Teams, and GotoMeeting to communicate with both internal staff and clients. Adept at Linux and Windows operating systems. Ability to multi-task and self-organize including prioritization of activities. Understanding of / experience using monitoring systems (SNMP, Cacti, MRTG, Nagios). Attention to detail in everything you do.

Skills preferred:

System Administration experience MarkLogic server knowledge.
Experience Level: 
Bachelor’s degree in Computer Science, Engineering or similar 5+ years work experience
What can Astreya offer you?

Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company-wide mentoring program to advise you along the way Online training courses through CBT-nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus.  We love to build people from within. Numerous on-the-job perks Peer Recognition Market competitive rates and benefits

Remote work option:
Our staff in Manilla have the option to work from home.  To qualify, team members must have good internet and phone connectivity, plus the ability to go into Astreya's office when/if home internet access fails.