Job ID: 182789 
Required Travel :Minimal 
Managerial - No 
Location: :Philippines - BGC (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

The Software Engineer role will involve system monitoring and status reporting, call handling, problem analysis, technical troubleshooting, system validation, maintenance activities and crisis management on critical incidents by sustaining clear communication and setting up of expectations. The professional may also be involved in deployment activities from specification to post-deployment monitoring and reporting. 

What will your job look like?

Managed Services (Operations) 

Proactively perform technical/operational tasks on the environments under your responsibility, including administration and monitoring of system performance and resources, housekeeping, backup, interfaces with external systems, etc.Post-Production automation (including the development of shell scripts); Act as the primary contact regarding system incidents and availability; Track internal and external queries on open items originating to, or from, Operations; Problem diagnosis including debugging of alarms and alerts; Collect measures and identify trends that indicate system performance and health; Outage management, providing regular updates to clients on the status of any open issues and manage customers' expectation in accordance with applicable SLAs; Escalation of technical issues within Amdocs as appropriate; Escalation of critical issues with the customers' organizations or third party vendor as appropriate; Operational handover to resources working on different shifts; Track environment and system changes; Keep the post-deployment documentation up to date after any changes; Join on planned and sometimes on emergency Maintenance Windows, which can take place outside normal business hours 

General 

Attendance to Operational Meetings (which can be daily, weekly and/or monthly); Communication and follow-up on Operational Issues with other groups; Prepare articles for ALOX, the NetOps Global Operations internal Knowledge Base; Prepare FAQ on common Openet and jNetX Solution Operation issues; Understanding of Openet and jNetX's Technical Support Policies and Procedures and adherence to same; Provide mentorship to new and junior NetOps EngineersAll you need is...

Essential

Previous experience in Customer Production Operations (3-5 years) Working knowledge of Linux environment, shell script and monitoring tools; Familiarity with commands and tools such as tcpdump, WireShark, SoapUI, etc.; Working knowledge of Databases and SQL; Advanced knowledge of Microsoft Excel;

Useful

Previous experience in a Telco environment; Familiarity with languages such as Ruby, Python; Understanding of Telco networks and technologies; Administration of Linux servers in virtualized environments; Installing, configuring, and maintaining services such as JBoss, NGINX, etc.; Familiarity with load balancers, firewalls, etc.; Knowledge of network configuration and devices; Previous interaction with jNetX or Openet's ProductsOperation of Virtualized and/or Containerized and/or Cloud solutions 
 Why you will love this job: You will gain valuable experience and wide knowledge of Software integrative systems. You will be exposed to advanced market technologies. You will work with multiple channels and diverse areas of expertise. 
 

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce