Primary DetailsTime Type: Full time

Worker Type: Employee

The Software Engineer designs, codes, tests, corrects, and documents complex programs and scripts from agreed specifications and subsequent iterations, using agreed standards and tools. Collaborates in reviews of specifications, with others as appropriate. S/he should be well versed in the out of the box features and custom capabilities of Microsoft Office 365 including SharePoint, Microsoft Teams, OneDrive and Power Platform to deliver best in class support and actively contribute in planning, enhancing and implementing Modern Workplace solutions using Office 365 products. This person should be comfortable in driving best possible solution on simple, medium and complex technical issues and projects and should be able to demonstrate excellence technically and professionally in areas related to customer-engagement.

Responsibilities:

Convey the value of the Microsoft 365 platform (SharePoint, OneDrive, Teams, Power Platform) by understanding business processes or pain-points and translating those requirements into capabilities of the Microsoft 365 platform.

Conduct research and deep investigation on complex cases, validates cases for escalation to SME/ Vendor and contributes to knowledge management initiatives.

Ensure accurate and timely resolution of all assigned issues.

Accurately document all work performed through Service Now including work notes and outcomes.

Adherence to technical operations management and ITSM policies and processes and QBE Corporate Standards.

Notice issue trends and report reoccurring problems to support lead.

Cultivate, foster and maintain effective working relationships with other IT support team to enhance the customer experience and work dynamics.

Share technical knowledge with teammates and provide guidance in the resolution of complex technical problems.

Automating business process and repetitive support tasks through SharePoint - Microsoft Flow (Power Automate) – PowerApps.

Provide specialist technical/professional advice on supported Office 365 application areas.

Actively develop own technical expertise, stakeholder communication and collaboration skills.

Review coding or configurations done by peers and less experienced team members.

Ability to interface with clients with technical ability and professionalism.

Demonstrate ability to stay current with Application Architecture best practices, existing and emerging technology platforms, architectural and systems engineering industry trends and analyze impact and adaptation feasibility on existing applications.

Develop, debug and maintain custom scripts and solutions through PowerShell, Visual Studio etc.

Able to deliver/assist in complex projects and enhancement activities with high level of independence and increasing velocity.

Adheres to technical operations management policies and processes.

Provide excellent customer service through daily customer interactions.

Actively monitor and participate in QBE managed user community/support forums.

Debug medium to complex codes using developer tools or Visual Studio.

Assist Yammer group users and group owners with access issues, error identification, investigation and resolution.

Manage Office 365 and monitor Office 365 service health.

Contributes to the creation and maintenance of the policies, procedures, and standardizations for the supported 365 platforms and solutions administered by Collaboration Support team.

Preferred Work Experience includes:

Experience in Microsoft 365 platform development and support

Qualifications

Tertiary Degree or equivalent combination of education and work experience

Skills:

Application Close Date: 25/11/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.