Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are seeking a talented Software Engineer to join our Observability Engineering team to help build and scale Docusign's unified observability platform. You will work on developing robust systems that provide fine-grained visibility into service health, resource utilization, and cloud costs across our global infrastructure. This role offers the opportunity to work with cutting-edge technologies while making a significant impact on Docusign's operational efficiency and cost optimization. This position is an individual contributor role reporting to the Manager, Engineering. Responsibility Design and implement scalable services that integrate with DocuSign's service catalog for accurate cost attribution and resource utilization tracking Build data pipelines to collect, process, and analyze cost and performance metrics from cloud providers and on-premise environments Develop standardized tagging and monitoring solutions to ensure consistent resource tracking and cost allocation across services Create intuitive dashboards and reporting tools that provide detailed insights into cloud spend, resource utilization, and optimization opportunities Implement proactive monitoring systems to identify cost anomalies and resource inefficiencies Build automation tools to help teams optimize their cloud resource usage and reduce infrastructure costs Work with platform teams to integrate cost visibility and optimization features into existing deployment workflows Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 5+ years of software development experience Experience with cloud platforms and their cost management APIs Knowledge of distributed systems and microservices architecture Experience with data processing and analytics pipelines Experience with API design and development Bachelor's degree in Computer Science or related technical field Preferred Experience with cloud cost optimization and FinOps practices Strong proficiency in backend development using languages such as C#, Java, or Python Familiarity with infrastructure as code and automation tools Knowledge of monitoring and observability platforms (e.g., Prometheus, Grafana) Experience with large-scale data processing and analytics Understanding of cloud billing models and resource optimization strategies Experience with containerization and orchestration (Docker, Kubernetes) Familiarity with DevOps practices and CI/CD pipelines Experience working with service catalogs and cloud resource management Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington and New York (including NYC metro area): $129,000.00 - $190,550.00 base salary This role is also eligible for bonus, equity and benefits. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-KC1