Description of Duties:  

Configure and coordinate development of the system to meet the business needs  Assist with deployment and provisioning activities  Provide on-going support of custom applications and objects within Microsoft Dynamics CRM  Assist with technical support and incident problem solving  Serve as a Subject Matter Expert (SME) within all aspects of CRM software to include technical requirements, system configuration, user requirements, and system upgrades  Assist with business analyses during product release management  Assist with the evaluation of new technologies to integrate into CRM.  Perform CRM application testing of configurations and customizations  Lead and/or participate in analysis sessions to determine application requirements for new CRM implementations  Extend capability of CRM through creation of new entities, forms, workflows and reports  Design business processes and integrations between Microsoft Dynamics CRM applications and other applications Perform data migration activities