We are looking for a Support Engineer with strong experience in supporting applications. We offer an attractive and dynamic international working environment with opportunities for travel and professional development, reflecting our conviction that people are our most important asset.  Our support engineers manage the next-generation technologies that change how billions of users connect, explore, and interact with insurance companies. Our products need to handle information on a massive scale.  We're looking for engineers who bring the best ideas from all areas, including application management, application sustenance needs, Application monitoring, application deployment needs, oversee application deployments, application support, the list goes on and is growing every day.  We need our engineers to be versatile, display leadership qualities and be enthusiastic to tackle problems and requests across from applications to the underlying infrastructure on which applications are running.  Major Duties and Responsibilities Application support ( Incident Triage, RCA, and Fix Code/Config/ Data/ Emergency fixes) Deployment needs ( Change management coordination/ Release certification) Standardize/Optimize: Support needs (KB articles), Alert Reduction, Automations  Infrastructure support ( Changes and followups with relevant teams) Performance tuning , Security Vulnerability changes Participate in Life Cycle Management of support.   Monitor and enforce proactive assessments for application asserts Extend support with the Infrastructure and DevOps team on monitoring and alerts refinements  Learning curve on application technology stack Provide fucntional guidance and support various stakeholders Regulatory / Compliance / Audit support Defects/System Bug < 40 hours of development Work indipendently with minimal support Follow-up on Problems related to infrastructure/Network/ Vendor issues Technical Skills (preferred) Cloud Technologies  Azure, Azure Kubernets Service , App services  Application Technologies Full Stack .NET ,  Angular, JavaScript, jQuery, HTML5, CSS Databases Mongo DB, Cosmos, Blob Storage, Azure Table Storage, Redis Cache, SQL, Tools Visual Studio Code, Browser developer tools, Service Now, Postman Version Control Tools GitHub Build and Deployment Tools  Jenkins, JIRA, Swagger, Docker, Kubernetes, Apache Httpd  Monitoring Tools Azure Appinsights, Kibana, OpenSearch  Good to Have Support Experience, ITSM/ITIL, SRE, Azure Fundamentals , Service now Experience 3 - 6 years’ experience in support which involved shift working hours Willing to work in shifts Excellent Experience working with best support practices Proven track record in adhering to SLA’s for support tickets Experience in supporting Azure, docker, and Kubernetes activities is a must. Exposure in Continuous Development and Continuous Integration DevOps methodologies and processes Experience in supporting InsureTech applications is a big plus Proven experience in collaborating and working in small teams or projects Fluent in English both written and spoken Outstanding communication and presentation abilities Ability to work autonomously, well organised Pragmatic and open-minded Passionate about learning new technologies and concepts  Strong experience with matrix organization and business projects multi-disciplinary teams International exposure and multi-cultural experience    Qualifications B.Tech/BE/MCA/M.Tech degree in Computer Science, similar technical field of study or equivalent practical experience. Software support experience in one or more general purpose programming languages. Infrastructure support experience on Docker and Container Environments. Working proficiency and communication skills in verbal and written English.