At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99.999% uptime to support the success of business applications. This is a great opportunity to be part of the Platform team that works on a wide range of tech stacks on a public cloud – AWS and working on next gen availability features.

How will you make an impact?

Coordinate with Architecture to understand and develop platform architecture Develop a RESTful API solution supporting both AWS. Work with CloudFormation templates / Terraform to extend and refine our infrastructure. Understand and define performance level needs for the platform. Define logs, alarms, troubleshoot them and fix issues in a defined release cadence. Integrating with multiple internal products to provide seamless CXone CCaaS offerings. Manage RBAC permissions and work with DevOps to maintain “least privilege.” Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health. Effectively collaborate with cross geo team and willing to stretch at times. Effectively collaborate with TS/TAM/NOC to address queries and concerns.

 

Have you got what it takes?

Bachelor’s degree in Computer Science, or equivalent 2.5+ year of experience in software development Experience with following software languages: Java, SpringBoot, Angular 18, NodeJS and above Full Stack developer Open to learn new tech stack as need be Hands on experience with AWS technologies Experience designing, developing, deploying and supporting RESTful APIs Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues and fix them. Experience with developing services, clients and multi-threaded software. Experience developing with SQL Server or equivalent. Experience with/knowledge of agile development processes. Experience with DevOps tools and processes. Jenkins, Git, Docker Scripting: Unix, Shell, Groovy, Python Sonarqube Working knowledge of unit testing and test automation (mocha-chai, Cucumber, Playwright) Working knowledge of user stories and use cases Working knowledge of object-oriented software design and design patterns Comfortable working in a fast-paced environment

You will have an advantage if you also have:

Experience with telecommunications/telephony Experience with call centers Experience with Jira

 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

 

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:
Reporting into: Tech Manager
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.