To be able to perform the following:

Set up initial mappings of applications for ease of use based on stakeholder requirements. 

Create and manage alerting methods for all applications, leveraging automation tools where applicable. 

Develop zonings and heatmaps based on stakeholder requirements and share with appropriate team members. 

Analyze errors across the portfolio of applications and products to identify and resolve customer friction points, aiding Engineering teams in rapid issue resolution. 

Work with various stakeholders to review and analyze session replays, addressing specific errors or issues identified through customer service interactions. 

Prepare and distribute reports to leadership, offering recommendations based on findings to help increase conversions and reduce user friction.