Software Engineer - Customer Feedback Cupertino,California,United States Software and Services Join the team responsible for Apple’s Beta Software Program. Our app, Feedback Assistant, collects user feedback on beta software releases, while our internal tools analyze, group, and send meaningful feedback to Apple's engineering teams. We are looking for engineers to drive the modernization of our backend infrastructure, develop tools and automation for it, find innovative ways to increase its reliability, and improve its development lifecycle. **Description** We’re a small team with a big footprint. Our portfolio of tools serve both internal and external customers and have a direct impact on the quality of Apple’s software. Engineers in this role will primarily work on backend projects, from the application, API, and database layers down to infrastructure. You’ll tackle broad-context challenges, such as: * Designing and implementing secure and performant customer-facing API * Analyzing whether current SQL-backed data models should migrate to NoSQL * Integrating our admin toolset with data and tools from other Apple organizations You will be a key collaborator in our engineering team’s effort to mature our Kubernetes infrastructure. You will provide leadership in implementing a secure, robust and high availability development and deployment pipeline. Beyond development, we’re responsible for the maintenance and uptime of our customer-facing applications. Engineers in this role leverage their breadth of software engineering experience to continually evolve our platform towards greater reliability and scalability. **Minimum Qualifications** + Technical/Engineering BS or equivalent industry experience + Development experience with Ruby, Python, or Go, and with backend frameworks like Rails or Django. + SQL database experience, with NoSQL experience a plus + Knowledge of cloud platforms, virtualization technologies, and service monitoring tools + Experience with high-availability operations management, including deployment automation and incident response **Key Qualifications** **Preferred Qualifications** + Kubernetes experience a plus + Passion for continually learning and exploring new technologies. + Excellent collaborative skills, with strong written and verbal communication **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,100 and $264,200, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .