Management and staff in Tungsten Automation's Software Engineering job family help the company to build and improve new and/or existing software products and their applications that we sell to our customers.  

Responsibilities in this role:

Render exceptional 3-tier phone/email support for efficient resolution of technology and functional problems across all products. Take ownership of user problems and be proactive when dealing with critical user issues. Follow established set of processes while handling support requests. Identify and learn more about the products used/supported by the organization. Research, diagnose, troubleshoot and identify solutions to resolve critical customer issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.