What You'll Do

You will help us resolve some of our customers' most complicated issues. The Cisco Security Escalations team seeks a motivated engineer to help drive customer success, product quality and improvements for the Next Generation Intrusion Prevention System (NGIPS), Next Generation Firewall (NGFW) and Firepower Threat Defense (FTD) platforms.

Who You'll Work With

Our team works with Cisco Support and other teams within the Engineering organization to solve, debug, and resolve a wide array of issues encountered by product users. You will also have an opportunity to guide new feature implementation from inception and design, to implementation.

Responsibilities: Identify and fix problems in released products through troubleshooting and code analysis. Work with peers to investigate and drive critical issues to resolution. Build debug binaries and scripts to aid in identification of customer facing issues. Reproduce customer issues escalated from support. Work with customers and support teams to capture sufficient information to reproduce customer problems. Work with Product Development teams to identify product serviceability/usability issues and address quality problems. Work with teams to provide feedback and mentorship on new features. Work with test teams to build system test cases to prevent future occurrences of identified bugs. Help facilitate problem solving and collaborate within the team. Provide technical mentorship to junior members of the team. Who You Are At least 8+ years of experience in a technical role in a software-related field Strong troubleshooting and analytical skills Ability to work both independently and as part of a team Ability to learn new skills and apply them quickly Ability to understand legacy code to identify and fix problems C/C++ experience Experience with Perl or equivalent language Proven proficiency with Linux shell scripting languages Solid understanding of networking architecture such as routing/switching, IP,TCP/UDP and application layers such as HTTP, SMTP, etc. Experience with Ethernet packet-based analysis Fundamental understanding of network security principles

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco