This position serves as a subject matter expert for a specific team of Software Engineers. In addition to writing code on complex systems and applications, this position provides direction on project plans, schedules, and methodologies. The position has direct reports. Qualifications: + Bachelor’s degree in computer science, computer engineering, math or equivalent technical discipline. + 5-7 years relevant professional experience. + 1-3 years supervisor-level experience. + 3+ years of experience in software development + 3+ years of experience in operations management or a related field + Strong leadership and management skills + Excellent communication and interpersonal skills + Ability to analyze data and metrics to identify areas for improvement + Familiarity with safety regulations and policies + Attention to detail. + Demonstrated ability to work in rapidly changing environment. + Quickly grasps new technology and concepts. + Working knowledge of Microsoft Windows, Word, Excel, Outlook and Internet. + Ability to read and interpret documents such as procedure manuals. + Ability to write routine reports and email correspondence. + Ability to speak clearly and effectively with team members. + Ability to work independently and manage multiple tasks simultaneously. Accountabilities: + Supervise and manage a team of employees, including hiring, training, scheduling, and performance management + Develop and implement operational policies and procedures to improve efficiency and productivity + Monitor and analyze operational metrics to identify areas for improvement + Work with other teams/divisions to ensure that operations are aligned with organizational goals + Conduct regular performance evaluations of team members and provide feedback for improvement + Ensure compliance with regulations and policies + Manage inventory and supplies to ensure that the department has the resources necessary to meet operational demands + Identify and resolve operational issues and challenges + Prepare reports and presentations on operational performance and outcomes + Provide guidance and support to team members to help them meet their goals and objectives + Foster a culture of teamwork, collaboration, and continuous improvement within the division + Resolve escalated customer complaints and technical escalations when applicable + Conduct effective workforce planning and responsible for individual career development. + Actively drive improvements that increase productivity and staff effectiveness. + Recommend staff retention initiatives. + Manage and facilitate the corrective action process, partnering with the manager + Manage employee teams, drive engagement, provide ongoing communications, coach and develop staff. Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical employee opinion survey (EOS) actions. + All other duties as assigned. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.