Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Varian is seeking a Software Field Service Rep Software to join the growing Customer Support Organization. The Field Service Representative (FSR) position is a Systems Administration position responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on the Varian Medical Systems (VMS) software according to instructions and company guidelines. Each Software FSR operates in a designated field service territory and represents VMS, often as the primary customer contact for software issues. This requires a high level of professional communication with their team, customers, management, sales, and other technical support representative.

You are responsible for:

Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory.

Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines.

Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support.

Troubleshooting customer-reported issues, and documenting troubleshooting steps and resolutions in CRM.

Completing software-related preventative maintenance processes on time per VMS guidelines.

Being able to assess the urgency of the customer's request and follow through to completion.

Examining difficult customer issues, diagnosing, and resolving the issues, and meet established customer service levels.

Understanding and recognizing the need to escalate incidents when necessary or request additional assistance from more tenured representatives.

Utilizing appropriate internal assistance request processes and escalations.

Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills.

Conducting customer follow-up as needed and ensure customer inquiries and issues are resolved in a timely manner.

Continuing fluency in known product lines and proactively learns new product information with the goal of becoming fluent in speaking all Varian product language.

Being able to manage multiple and competing priorities

Qualifications:

HS Degree or Equivalent Preferred: Associate degree, technical /vocational training or military experience and 4 – 8 years of related experience

Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts

Exercise sound judgment and problem-solving skills.

Take responsibility and work independently, as well as coordinate team efforts.

Demonstrate patience, tact, and courtesy with a variety of customers and personalities.

Able to handle difficult customer situations including troubleshooting in the presence of customers.

Ability to communicate effectively with customers of varying levels of technical knowledge.

Understanding and familiarity with service, installation, and customer-facing documentation.

Microsoft Office Suite including Excel, Word, and PowerPoint

Must be able to successfully meet and maintain all required vendor credentialing, criminal background checks, and drug screens unless prohibited by law.

Other Desired Skills and Knowledge:

Sound knowledge of and professional experience with IT Networks including network analysis test equipment.

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.

Ability to lead calls and projects involving multiple customer departments.

Additional Information:

Position is primarily remote, however some travel may be required of this position (up to 20%)

Company vehicle (or stipend program) available for this position

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

The base pay range for this position is

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.