GCG Automation & Factory Solutions is currently seeking a Software Implementation Manager to lead and support a growing portfolio of software projects focused on improving operational efficiency and business process optimization. In this role, you will manage the full lifecycle of technology initiatives, including requirements gathering, process analysis, system design, implementation, and stakeholder engagement.
Projects will span across commercial-off-the-shelf (COTS) software, custom-built applications, and integrated system enhancements. You will work closely with cross-functional teams—including IT, business process owners, and system users—to align technology solutions with business needs. This role offers a dynamic environment with opportunities for career growth and project variety.
This role offers a remote work arrangement however candidates must be located within a reasonable travel distance of our facilities in one of the following areas:
Pittsburgh, PADayton, OHDetroit, MISt Louis, MOOccasional travel to corporate facilities located in one of the above locations will be necessary.
What you’ll do
Business Process Optimization
Collaborate with business teams to document current and desired workflows and convert them into system functional requirementsTranslate requirements into system configurations, workflows, and performance metricsDefine and track key performance indicators (KPIs) for system effectiveness and efficiencyIdentify automation opportunities and process improvements across departments
Systems Architecture
Evaluate current tools and systems, defining requirements for enhancements or new integrationsDesign scalable solutions aligned with enterprise architecture best practicesLead system architecture discussions and ensure alignment with business goals
Software Implementation
Oversee the design, testing, rollout, and training phases of new software implementationsCreate supporting documentation including user guides, training materials, and test plansCoordinate with technical teams to ensure successful system delivery
System Management & Integration
Maintain system configurations, user profiles, and access permissionsSupport integration troubleshooting, configuration adjustments, and data integrity assuranceProvide hands-on support for system enhancements and version upgrades
Stakeholder Engagement
Serve as the liaison between business and IT teams, ensuring solutions meet business objectivesFacilitate collaboration among stakeholders, developers, and end usersPresent and communicate system changes, architecture, and process designs to key decision-makers
Project Management & Delivery
Manage software implementation projects from concept to completionEnsure projects are delivered on time and within budgetSupport compliance with internal IT policies, regulatory standards, and security protocols
Continuous Improvement & Innovation
Evaluate emerging technologies and trends to propose innovative system enhancementsDrive a culture of continuous improvement and operational excellenceRecommend and implement enhancements to improve system usability and adoption
Risk & Security Oversight
Partner with IT to ensure system changes comply with security and governance protocolsProactively identify risks related to system implementations and integration
What you’ll bring
Education & Experience
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Systems, or related field5+ years of experience in software implementation, systems architecture, business process management, or IT project leadershipExperience working across cross-functional teams to design and deploy enterprise technology solutionsBackground in data structures, system integrations, and business analytics
Technical Skills & Knowledge
Solid understanding of business process optimization, enterprise software, and systems architectureFamiliarity with cloud platforms and SaaS tools (e.g., Zendesk, Salesforce, Aldridge)Experience with ERP systems, database design, and enterprise application managementStrong foundation in project management methodologies and enterprise architecture tools
Soft Skills & Capabilities
Strong critical thinking, communication, and problem-solving abilitiesExcellent verbal and written communication for both technical and non-technical audiencesAbility to manage multiple projects and competing priorities effectivelyCollaborative mindset with a focus on delivering practical, user-focused solutions
Preferred
Experience in distribution, manufacturing, or supply chain environmentsWorking knowledge of distribution or manufacturing ERP systemsFamiliarity with IT compliance, security, and governance standards
What we offer
Competitive annual salary and bonus planExcellent health, vision, dental, short and long-term disability, and life insurance benefitsPTO plan with company paid holidays (7)401K with employer contributionAn employee-centric company that values and truly appreciates our most important asset: You!
About GCG Automation Factory Solutions
GCG Automation & Factory Solutions is dedicated to advancing the growth of light industry automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.
GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.
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