Job Description: Software License Management - CMDB L2
Position Overview:
The Software License Management (SLM) and Configuration Management Database (CMDB) Level 2 Specialist is responsible for managing and maintaining the organization's software license compliance and ensuring accurate and up-to-date information within the CMDB. The role requires expertise in software asset management (SAM), license optimization, and configuration data governance, with a focus on operational support and process improvements.
Key Responsibilities:
Software License Management
• License Compliance: Ensure the organization remains compliant with software licensing agreements, terms, and conditions.
• Inventory Management: Track, monitor, and manage software licenses across the organization, ensuring accurate records in the SAM tool.
• Audits and Reporting: Support internal and external audits by providing accurate and timely software usage data.
• License Optimization: Identify opportunities for cost savings through license optimization and re-harvesting.
• Renewals and Procurements: Collaborate with procurement teams to manage software renewals and acquisitions.
Configuration Management Database (CMDB) Administration
• Data Accuracy and Integrity: Maintain accurate and complete records of software assets in the CMDB, including dependencies and relationships.
• Configuration Item (CI) Updates: Perform regular updates and audits to ensure CMDB data reflects the current state of software and hardware assets.
• Integrations: Support integrations between CMDB and other IT tools (e.g., ITSM, SAM, monitoring tools).
• Governance and Standards: Enforce adherence to CMDB data governance policies and configuration management standards.
Operational Support
• Incident and Request Handling: Provide Level 2 support for software license and CMDB-related incidents and requests.
• Problem Resolution: Investigate and resolve issues related to license compliance and CMDB inaccuracies.
• Documentation: Develop and maintain documentation for processes, standards, and workflows related to SLM and CMDB.
Collaboration and Stakeholder Engagement
• Work with IT, procurement, and vendor management teams to ensure alignment on software usage and license compliance.
• Coordinate with IT operations and change management teams to keep the CMDB updated during deployments and changes.
• Provide training and guidance to teams on software license and CMDB processes.
Skills and Qualifications:
Technical Skills
• In-depth knowledge of software license management processes, tools, and frameworks (e.g., Flexera, Snow, ServiceNow SAM).
• Hands-on experience with CMDB platforms (e.g., ServiceNow CMDB) and understanding of ITIL configuration management practices.
• Familiarity with software licensing models (perpetual, subscription, user-based, etc.) for major vendors (Microsoft, Adobe, Oracle, etc.).
• Proficiency in data analysis and reporting tools (e.g., Excel, Power BI).
Soft Skills
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Attention to detail and commitment to data accuracy.
Experience
• 2–4 years of experience in Software Asset Management, CMDB administration, or a related role.
• ITIL certification (preferably ITIL v4) is a plus.
• Experience working with ITSM platforms such as ServiceNow or Remedy.
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