**Job Description** **Work Arrangement** _This role is categorized as on-site. This means the successful candidate is expected to report to_ _HQ Building in Shanghai, China five times per week._ **The Role** **-** This position is to supporting all GMPI (Premium Import) programs relevant to software quality events including but not limited to OTA & Software reflash, software scorecard, warranty performance monitoring, issue resolution and continuous improvement, CXCR, CTF, DWG(Double White Glove), SWQRR, etc. **What** **You’ll** **Do** **-** + **Primary** responsibility is to supporting GMPI projects post-launch quality activities. + OTA & Reflash process definition, implement and improvement as OTA process subject matter expert (SME). + Supervise OTA & Reflash initiation, planning, execution, and documentation for all GMPI projects. + Software Scorecard process implement and improvement as SME. + Software related warranty issue monitoring, resolution follow up and escalation when needed + Overall software related performance monitoring and driving for continuous improvement through OTA and next GEN product + Support Voice of Customer (VoC) improvement, focusing on software related issues. + Attend global infotainment software customer experience discussions and ensure China’s customer expectations and VoC are incorporated in Global infotainment and Software related development Cycles. + Sharing & cascade best practice and lessons learnt across GM global and JVs relevant to Post-launch software quality + **Second** responsibility is to supporting GMPI projects routine activities. + Supporting China regional SWQRR/Health Check. + Supporting CXCR/CTF/DWG, including test implementation, software quality assessment, issue triage, solution, and breakpoint verification. **Additional Job Description** **Your Skills & Abilities (Required Qualifications)** **​​** + **Knowledge:** + **​** Well-developed automotive industry experience in Quality related fields; + Experience in Global Vehicle Development Process (GVDP); + **Skills:** + Good presentation and communication skills (verbal & written), understanding How and What to communicate, and when to do it. + Good proficiency in English is a must, Spanish is highly desirable. + Ability to work within cross-functional teams to achieve program quality goals, ability to operate globally with regional counterparts to execute programs from global architectures, ability to obtain and provide data in a timely manner to drive quality improvements; + **Experience:** + Vehicle Development, Quality Engineering, Safety Field Investigation (SFI). + **Education:** + Bachelor of Science in Engineering, Master’s Degree in Engineering. **What Will Give You** **A** **Competitive Edge (Preferred Qualifications)** **​** + **Competencies:** + Ethics & Values, Influencing without Authority, Dealing with Ambiguity, Composure, Decision Quality, Functional/Technical skills, Managerial Courage, Customer Focus, Organizational Agility; + Ability to process information from variety of sources to make decisions; + Manage, coach, teach resources and prioritize work effectively; **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. **Diversity Information** General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (https://search-careers.gm.com/en/working-at-gm/)** **Our Culture** **How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)** Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. **Explore our global location** **s** The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.