RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: None

TRAVEL: No

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman is seeking a Software Support Analyst to join our innovative team in supporting digital connectivity solutions for manufacturing. As a Software Support Analyst, you will play a critical role in enabling advanced manufacturing by providing user support services, ensuring timely responses to user tickets, maintaining the proper functioning of code to gather real-time data from equipment, identifying bugs in the code, documenting issues, and collaborating with the software development team to resolve issues efficiently. This role offers growth opportunities to work on more complex software fixes and development tasks with experience.

As a support role this job will require occasional off hours support in the event of manufacturing production outages. Hours can be flexed to accommodate any unscheduled work.  This position can be performed remotely.

Responsibilities:

Provide user support for digital thread solutions, ensuring seamless operations for manufacturing processes.Respond promptly to user tickets, troubleshoot issues, and offer solutions in a timely manner to maintain operational continuity.Ensure that the code is functioning optimally to collect real-time data from equipment and systems.Identify and report bugs in the code to enhance software performance and functionality.Document and track reported issues for analysis and resolution.Collaborate with the software development team to address and resolve software-related issues effectively.Contribute to more complex software fixes and development projects as experience and proficiency grow.

This role will demand a willingness to learn and adapt to new technologies and tools and excellent written and verbal communication skills.

Basic Qualifications:

Associate's degree in software development or a related technical disciplineMinimum of 3 years of experience working in an IT support environmentStrong analytical and problem-solving skills to troubleshoot software issues

Preferred Qualifications:

Bachelor's degree in software engineering or related technical fieldCertifications in Java, Groovy, C#, or related programming languagesExperience in documenting technical issues and solutionsProven experience in providing technical support for software applicationsProficiency in programming languages and software development methodologiesFamiliarity with industrial communication protocols like OPC-UA, MODBUS TCP, MQTTFamiliarity with databases

Join Northrop Grumman's dynamic team and play a vital role in supporting cutting-edge digital thread solutions for the manufacturing industry. Grow your skills and career with us as you tackle diverse software support challenges and contribute to innovative solutions.

Apply now!

Salary Range: $81,300.00 - $121,900.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.