Agile and efficient working based on project timelines and targets.Take ownership of customer issues and follow problems to resolution based on company procedures and regulations.Research, diagnose, troubleshoot, and identify solutions to resolve customer issues by HQ and R&D support.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to customers.Ensure proper recording and closure of all issues.Prepare accurate and timely reports.Requirements analysis and clarification for the R&D team.Deliver requirements to customer-based ATP and acceptance.