Software Support Engineer II
Kforce
Kforce's client, a growing small to medium size Engineering Technology Company has some openings for a few Software Support Engineers and Senior Software Support Engineers. The company offers a competitive compensation package including base salary, annual bonus and stock/RSU's.
Responsibilities:
* Software Support Engineers will install software, troubleshoot/debug issues, and conduct training sessions for customers and support engineers
* Provide software support to the companies tools and applications deployed at customer sites
* Participate in the company's labs to evaluate software/hardware performance during Concept and Feasibility, Alpha, and pilot equipment manufacturing phases
* Analyze logs, review software code, and identify root causes of issues
* Collaborate with cross-functional teams, including software, process, electrical, mechanical, and product safety engineers, to ensure successful resolution of support requests
* Capture data related to software installation, configuration, and maintenance activities
* Develop technical training content and documentation
* Drive software quality improvement initiatives by collaborating across regions and teams
* Plan and execute projects, provide status updates, and manage stakeholders effectively
* As a Software Support Engineer, you will contribute to concept and feasibility reviews, Alpha and Beta readiness meetings, and customer escalation reviews
* Participate in software qualification assurance, continuous integration testing, and development practices
* Support standard software development program management processes
* Up to 20% domestic and international travel; You will be at the forefront of delivering innovative software solutions to a global customer base
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