Engage with users to identify their issues with software.Communicate with suppliers to escalate software issues and follow up to solve the issues.Schedule and run maintenance jobs on the systems.Schedule and plan for version upgrades and do the required tests.Ensure software backup policies are in place and run based on the schedule.Prepare required documents for user training and software technical documents.Manage the issues raised in the ticketing system and ensure the response time is according to the SLA.Interact with other IT team members to share common issues and knowledge sharing.Analyze and prepare reporting requirements of users.

Technical Requirements:

Bachelor’s or Master’s degree in IT, or Software Engineering.2 to 4 years of related experience.Good knowledge of SQL Server and database structure.Good knowledge of system integration concepts, web services, and APIs.Experience in Rahkaran, SharePoint, and BPMS solutions would be an advantage.Experience in system implementation or support is preferred.Familiarity with web systems, IIS, HTTP protocols, and their debugging.Good knowledge of report analysis and using queries to extract reports.Good knowledge of Excel and writing formulas.A positive attitude and good team player.Good English communication skills.

General Requirements and Skills:

Teamwork spirit.Problem-solving and flexibility.Thinking out of the box.High communication skills.Strong focus on detail.