**Description** Applied Research Solutions is seeking a full-time Software Support Specialist Developer in Fallon, NV to support our Research and Development team. ***Please note- this position sits in the Fallon, NV area. The candidate needs to live within the area or be able to commute into the area*** As a Software Support Specialist, you will be the primary point of contact for gathering customer requirements, training end users, and providing technical support. Your role will include troubleshooting, resolving issues, assisting with software deployments, and providing ongoing support to ensure our clients’ satisfaction and success. You will need to be both technically proficient and adept at communicating effectively with users, explaining complex issues in an accessible way **Why Work with us?** Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers. Responsibilities include: + **End User Support:** Provide technical assistance to end users, addressing software-related issues in-person or via phone, email, or chat. Troubleshoot and resolve software-related problems quickly and efficiently, ensuring customer satisfaction. + **Software Deployment:** Assist with software installation, configuration, and deployment for customers. Guide users through the process of setting up and configuring our software solutions to meet their specific needs. + **Technical Troubleshooting:** Analyze and diagnose software issues, including installation, configuration, performance, and functionality problems. Work to resolve these issues in a timely manner, minimizing disruption to clients. + **Documentation & Knowledge Base:** Document all customer interactions and technical resolutions, updating internal knowledge bases, FAQs, and user guides to help customers self-resolve common issues in the future. + **Customer Education:** Provide product training and resources to customers, helping them maximize the value of our software solutions. Offer advice on best practices for system usage and troubleshooting. + **Collaboration:** Work closely with the development team to communicate customer feedback, report bugs, and suggest software enhancements based on user needs. + **Customer Follow-Up:** Ensure that all technical issues have been fully resolved, following up with customers to confirm satisfaction and providing additional support as needed. + Other duties as assigned Qualifications/ Technical Experience Requirements: + Must be a US Citizen + Must have a Secret Clearance, TS/SCI preferred + Must have a Security + certification + **Education & Experience:** A degree in Computer Science, Information Technology, or a related field, or equivalent experience. Previous experience in a technical support or software deployment role is highly preferred. + **Technical Expertise:** Proficiency with software installation, configuration, and troubleshooting. Experience with cloud deployments and training systems is preferred. + **End User Support Skills:** Strong ability to communicate complex technical concepts to non-technical users in a clear, friendly, and effective manner. + **Problem-Solving Abilities:** Excellent troubleshooting skills, with a keen ability to quickly identify issues and implement solutions. + **Software Development & Deployment Experience:** Familiarity with developing and deploying software across multiple environments (e.g., on-premises, cloud-based) and assisting with upgrades and patches. + **Customer-Facing Experience:** Previous experience providing customer support in a technical capacity, with the ability to manage customer expectations and provide high-quality service. + **Communication Skills:** Strong written and verbal communication skills, with the ability to articulate technical information clearly and confidently. + **Time Management:** Ability to handle multiple tasks, prioritize effectively, and work independently or as part of a team. + Experience with the USN customers and Intel Community a plus All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)