SOFTWARE SUPPORT SPECIALIST Date: Feb 13, 2025 Req ID: 47250 Location: North Little Rock, AR, US, 72114 Category: DEPARTMENT OF CORRECTION Anticipated Starting Salary: $41,578.16 Position Number: 22124832 County: Pulaski Posting End Date: 2/21/2025 Anticipated Starting Salary: $41,578.16 Location: DOC HQ - North Little Rock The mission of the Department of Corrections is to be a public safety resource for Arkansas families by providing professional management solutions and evidence-based rehabilitative initiatives for offenders. All DOC positions are designated as Safety Sensitive Positions and are subject to random drug testing pursuant to the Secretarial Directive governing Personnel Drug Testing. Medical marijuana usage, as defined in Amendment 93 of the Arkansas Constitution, prohibits Personnel in a Safety-Sensitive Position from the use of medical marijuana even if they are qualifying patient under the amendment and/or hold a registry identification card. Department Personnel are prohibited from the use or possession of a medicinal marijuana card pursuant to this policy and state law. Position Information Class Code: D075C Grade: IT03 FLSA Status: NON-EXEMPT Salary Range: $41,578.00 - $66,317.00.00 Summary The Software Support Specialist is responsible for developing computer applications from detailed requirement specifications. This position is governed by state and federal laws and agency/institution policy. Functions Writes or follows a program specification using structured code to develop an application software program to production status. Responds and assists users with questions and concerns relating to a particular area, such as hardware, software and network stations. Develops and maintains current expertise in a variety of application software packages. Installs, configures, and maintains network, hardware, and software at various levels, and tests and debugs programs as necessary. Prepares program logic layout, data flow outlines, and narrative descriptions in developing applications. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements, and provides recommendations on the purchase of user hardware/software. Assists in planning, preparation and conducting seminars on software, hardware, network, or other computer related topics. Assists other Software Support Specialists in the coordination of activities associated with computer support services. Performs other duties as assigned. Dimensions None Knowledge, Skills and Abilities Knowledge of application programming techniques and the execution and maintenance of automated information systems. Knowledge of data structures and the ability to learn new programming languages. Knowledge of Visual Basic, Javascript, HTML, XML, Web Services, SQL, JCL, CICS, IMS, DB2, Business Intelligence Configuration and Design, Scripting Languages, and Configuration Management Tools. Ability to modify and document program code to correct errors or enhance program capabilities. Ability to test programs and make amendments. Ability to devise or modify procedures to solve complex problems. Ability to prepare documentation for users of the system. Ability to coordinate work activities. Minimum Qualifications The formal education equivalent of a bachelor's degree in information technology, computer science, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Licenses None The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market:Little Rock