Job Description and Duties
We at Goldiran Customer Group are looking to recruit a motivated and capable Software Support Supervisor to help us create unique value with his/her learning, creativity, responsibility, and customer focus. At Goldiran Customer Team, we believe that in an environment where we spend half of our waking hours, having a good colleague is an important part of our attachment.

Description of duties and responsibilities:

Support and tracking errors related to GS, LMS (internal CRM) and organization portal
Testing and training The new sections created in the mentioned systems
testing and providing training for new Android icons
providing access to the organization's portal, LMS and Android
providing training files for the forms provided to guide users
Documentary Making processes related to GS (internal CRM)
Establishment of new processes on the GS site and Android
Possibility of preparing the required reports in SQL Server


Qualification conditions:

Mastery of an ERP software (at least two of its areas)
Moderate familiarity with SQL Server and IIS and mastery of Excel
Having the spirit of teamwork, critical thinking and service
Ability to implement decisions in the fastest time possible and Prioritization
At least 2 years of experience in a similar job title and directing and supervising people
Having at least a bachelor's degree in one of the fields of computer engineering, IT, computer science
Familiarity with the field of CRM software and experience related to the establishment And supporting solutions is considered an advantage



About us:
Goldiran Clients Company as one of the efficient subsets of Goldiran with a deep commitment to reliable service and support A brilliant record in Providing after-sales services to home appliance products, audio and video devices, as well as home air conditioning systems of reputable brands such as LG and J Plus has been registered in its work record. These non-stop and extensive services are provided in a consistent and reliable manner in all parts of Iran. In order to maintain and improve the level of customer satisfaction, Goldiran Customers Company has more than 1000 service and support centers throughout Iran, providing 24-hour services. such as the immediate supply of main parts and spare parts, sending the purchased products to the customers' homes and providing specialized training on the use of products by experienced and expert technicians, these services lead to a constructive and effective interaction. has been with customers and has brought them a distinguished and original experience of buying and using products. Goldiran Group, by becoming one of the largest manufacturers of household appliances in the country and with a correct understanding of the needs of customers and the market, knows well Success in this field relies on the establishment of systematic and advanced structures to provide after-sales services. Therefore, with significant investment in various sectors, including the development of service networks, the training of technical forces, and the expansion of support solutions, it tries to ensure that every customer gets competent and quality services without delay. Considering the fundamental importance of customer orientation and efficient support, this collection is trying to define new standards in Iran's home appliance industry and its after-sales services.