We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-beingPerformance BonusGlobal network of industry expertsExtensive training resources

Job Description:

We’re looking for a Software Technical Analyst to join our Information Systems team at MBPS. In this role, you are expected for maintaining the environment for and functionality of automation solutions using Robotics Process Automation (RPA) processes and technology. The role interacts with both technology and business operations team to ensure that automations are efficient and up-to-date. The role will maintain automations/robots (digital workforce assets) while maintaining high customer satisfaction.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

Provide guidance and direction to Tier 3 support staff in prioritization/assigning the incidents.

In-depth troubleshooting of more complex issues escalated from Tier 3 support (All technology supported by Global Automation CoE).

Implementing break-fixes or workaround for identified issues (All technology supported by Global Automation CoE).

Perform deep dives into system architecture and code to diagnose complex issues.

Collaborate with cross-functional teams and business representatives to address systemic issues.

Design and implement long-term solutions together with technical leads to prevent recurring incidents.

Provide guidance and training to all production support staff – Tier 2 & 3.

Serves as a primary technical point of contact for critical issues or escalations, liaising with stakeholders and other teams as needed.

Qualifications:

Education: High School/Senior High/Vocational Course/1-year completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor's Degree holders are welcome to apply

Familiarity/Experience with RDA/RPA tools (Automation Anywhere & Power Platform - Power Automate, PowerApps, etc.) highly preferred

Proficient in Microsoft Word, Power Point, and Excel

Understanding of process design documents and technical design documents on automation space

Ability to improvise configuration/coding to new situations, new integrations and/or new products/interfaces within RPA softwares/tools

BPMN or Workflow Modeling applications

General knowledge in software testing

Soft skills:

Ability to build rapport, cultivate working relationships, and drive collaboration across teams.

Must be an adaptable self-starter and work with minimal supervision. Must be able to juggle multiple tasks and organize time effectively.

Strong communication skills - verbal, written & presentation; ability to adapt content to various audiences; communicates effectively.

Proven interpersonal skills: ability to build relationships, engage and influence others, work with a diverse internal and international customer base.

Strong attention to details and service accuracy.

Proactive and with strong problem solving and analytical skills.

Willing to work overtime and rotating shifts.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.