Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

We are seeking a highly motivated IT Intern to join our team. The ideal candidate will have a passion for financial technology (fintech) and a desire to learn and grow in a fast-paced environment, we call it as SPRINTING PACE MARATHON. As a Software Technical Support Engineer Intern, you will support the technical support team in troubleshooting, diagnosing, and resolving issues related to software products. You will assist in handling support tickets, learning software systems, and interacting with customers to ensure that their technical issues are resolved effectively.

JOB DESCRIPTION:

Assist in troubleshooting and resolving basic technical issues reported by users or customersSupport the technical support team by responding to support tickets, ensuring timely resolution of inquiriesAnalyze error messages, logs, and reports to help identify software defects and assist in problem diagnosisCollaborate with senior technical support engineers to understand complex issues and provide solutions under their guidanceLearn and follow troubleshooting procedures to resolve software-related problems and escalate issues when necessaryAssist in the creation and maintenance of knowledge base articles, user guides, and documentation to help users solve common issues independentlyAssist with data collection and analysis related to software performance and user feedbackShadow senior team members to learn best practices in technical support, customer service, and troubleshooting

Pre-Requisites :

PREREQUISITES:

Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a related field.Basic understanding of computer hardware and software systemsUnderstanding of databases (SQL) and basic query troubleshootingStrong analytical and problem-solving skills with a keen attention to detailStrong communication skills, both verbal and written, with the ability to interact effectively with both technical and non-technical usersAbility to learn quickly and adapt to new technologiesPositive attitude with a customer-centric approach to providing supportStrong organizational skills, with the ability to manage multiple tasks and prioritize effectivelyWillingness to learn and grow within the technical support roleAbility to handle basic technical issues under supervision and escalate when needed

Are you game?