What You'll Do We’re looking for a Solution Analyst II to join our Technology Operations Center [TOC] team. In this role, you’ll assist informally leading the weekend shift, ensuring the team is monitoring and supporting our infrastructure (network and mainframe) via software tools to meet business partners' goals. This team provides timely support and assistance of problem determination by quickly identifying, analyzing, and reporting on all relevant issues. You’ll have the opportunity to: Assist in ensuring daily operational work is handled in a timely and accurate manner. Provide feedback or ideas for success, as needed Thorough investigation, documentation of issues, fix, collaboration with partners and all team members and leadership; appropriate documentation and critical issue, as needed Be proficient in all forms of communication and keep tickets/tools/chats current and accurate Follow through on outstanding and ongoing issues to help maintain a level of ‘ownership’ and quality of tickets/issues within TOC Assist in driving strategic initiatives Drive continuous improvement to improve service aligned to strategy Collect, organize, analyze, and interpret data in multiple areas of expertise Be a technical liaison between TOC and engineering teams in optimizing user experience for the tools used by the TOC Be an Incident Coordinator[Major Incident Manager], using ITSM methodologies Model positive responses to change and work with team members to encourage this mentality Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years. As Principal continues to modernize its systems, this role will offer you an exciting opportunity to build solutions that will directly impact our long-term strategy and tech stack, all while ensuring that our products are robust, scalable, and secure! Who You Are Associates or Bachelors degree (preference in a computer science, technology, engineering or math-related field) 1+ years of technical experience Advanced computer skills required Advanced planning/organizational, problem-solving, analytical, decision-making and communication skills required May be required to provide on-call support Will be required to work some holidays Keys to success in this position: Analytical, time management, adaptability and develop knowledge to be able to problem solve in the gray Build relationships and communicate and collaborate with all, while providing a productive and good experience to those encountered Offer ideas on elimination, improvements, efficiencies, automation, change, risk reduction and increased success in work processes Must be a quick learner, develop understanding of Cloud Technology and understand the technology and overall impact and implications of actions taken Skills That Will Help You Stand Out: Recent Mainframe experience preferred Experience as an informal leader preferred Previous experience working overnight shifts (see hours below) Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $67500 - $121200 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible Yes Additional Information Hours The working hours for this role will be 3:45 pm to 12:15 am CST, Wednesday through Sunday Work Environments This role offers in-office, hybrid (blending at least two office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors. Job Level We’ll consider talent at the next level with the right experiences and skills. Work Authorization/Sponsorship At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 2/11/2025 Most Recently Posted Date 2/11/2025 LinkedIn Remote Hashtag #LI-Remote