About the team

As a crucial component within the expansive Professional Services organization, Dialpad’s Solutions Architecture team is instrumental in the success and retention of our customers

Dialpad’s Professional Services team plays an essential role in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to constantly improve our product deployment and change management process.

Your role

Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers set up for access on their Day 1 with Dialpad.  From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Will also require in-office meetings from time to time.

What you’ll do 

You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment.  You’ll learn how to assist Dialpad’s customer’s integration, hardware and technical needs. With the help of the Professional Services management team you’ll work directly with customers and lead their deployments technical needs. You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad and start to troubleshoot complex issues. You’ll own the Technical health of the projects you will be working on. You will lead the training, design, planning and execution of Dialpad’s Professional Services deployments.   You’ll make happy clients set up for success on their new communications platform.  You’ll Partner with Dialpad Project managers to form a deployment team dedicated to customer success and project delivery. You’ll Research solutions to meet any workflow needs of Dialpad’s customers, finding solutions to many problems clients face.

Skills you’ll bring

Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365. Experience with Business VoIP Telephony Services (On-Premise or SaaS). Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers). Strong understanding and experience with: 
Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN). Data Center Technologies (Public & Private Clouds). Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies).

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.