Solution Consultant Job Responsibilities: - ✓ Customer Communication: • Ensure clear and accurate communication with customers. • Maintain regular follow-up to obtain necessary documentations for the team. • Oversee the SOW throughout the project lifecycle to ensure timely achievement of all contracted deliverables. • Define and validate applicable requirements, deliverables, and success measures within the project scope. • Identify and manage risks, particularly in case of customer-related delays. • Provide necessary information to individual team members. • Keep a vigilant eye on project issues to meet productivity, quality, and customer satisfaction expectations. • Actively participate in team project planning and road mapping, offering support during year-end activities. ✓ Project Lifecycle Coordination: • Coordinate and execute the lifecycle of assigned projects in alignment with UKG's methodology. • Work with individual members to provide support on all phases, such as Analysis, System Configuration, Parallel Testing, Live Processing, and Support Transition. ✓ Issue Tracking and Resolution: • Track, manage, and oversee the resolution of open project issues and items. ✓ Proactive Customer Communication: • Proactively communicate with customers to keep them informed of project status. • Ensure customers are on track with assigned responsibilities. ✓ Timely Follow-up: • Provide timely follow-up and resolution of open project-related items. ✓ Preferred Skills: • Experience within US payroll processing or other HR shared services industry that handles US clients preferred. • At least 2-3 years of US or UK customer experience. • Understanding of HCM concepts and systems • Strong attention to detail and drives to dig into complex research and analysis. • Experience dealing with 3rd party suppliers and a contingent workforce. • Working knowledge of systems such as professional services automation applications and SalesForce.com • Strong proficiency with MS Office tools Excel, Word, PowerPoint, Outlook. • Strong decision-making, multi-tasking, analytical, verbal, and written communication skills. • Design and deliver written training recommendations or document additional growth opportunities for our customers based on knowledge obtained from current project • Document project work and progress in Salesforce • Create and maintain Statement of Work and/or Scope Document and Project Plan for work engagements • Write specifications as required and submit to the technical implementation team in a timely manner • Provide accurate and timely information regarding project status and project hours into Salesforce/PSA • Assist with data mapping from source system(s) to UKGPro for various conversion needs • Provide input on methodology and process improvements on team calls • Ability to work flexible hours based on customer preference and demand Shift timing India: 3:00 PM to 12:00 AM, 5 days a week It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.