FNZ is a global investment platform provider servicing over 650 financial services institutions and 8,000 wealth management firms and their 20+ million end-investors. Our mission is to open up wealth for everyone so that people can invest in what matters most to them at the lowest costs possible. FNZ makes investments more transparent, sustainable and personal, empowering millions to accumulate wealth in the way they want it.  

FNZ works with top-tier financial services institutions and wealth management firms that share our ambition to create digital, highly personalized and innovative investment solutions for every end-investors. We combine technology, infrastructure and investment operations in a single platform. This way, our business customers can focus on offering better investment solutions and experiences to their clients.

We are looking for a Solution Consultant Managed Services to join our Managed Services team based in Chiasso, TI. You will participate in the run for all our Core Banking solutions.

Your role:

Part of a team within the Services and IT department in FNZ Switzerland, you will:

Manage FNZ Applications in production environments, guaranteeing quality & stability for our Private Banking customers

Use FNZ tools to ensure and application monitoring and operations, contributing to their evolution

Apply best practice processes on customers’ environments and participate to the elaboration of procedures and processes necessary for the Managed Services team

Contribute to the regular activity reporting and KPI calculation

Ensure documentation of processes, procedures and configurations

Be in charge of Managed Services customers’ relationship, focused on Production topics

Actively collaborate with other FNZ Switzerland teams (Development, IT, Professional Services)

Early (before 6am) or Late (after 8pm) shifts are to be expected

Rotations between home-office and office work to be expected

Your profile:

University degree in Computer Science (or equivalent) with 5 - 10 years of relevant working experience

Experience in Application Management

Strong Knowledge & experience on technologies like RHEL Linux, Windows, Unix

Familiarity with database technology is required: Oracle and SQL Server

Experience with system scripting like shell scripts, batch

Good knowledge of IT infrastructure principles

Experience in the use of ticketing systems

Experience in Customer interaction

Knowledge of ITIL is considered a plus

Knowledge of Zabbix and VTOM is considered a plus

Knowledge of monitoring and operations tools is considered a plus

Experience in Asset Management or Private Banking is considered a plus

Good written and spoken English

Able to communicate efficiently

Good team player and able to build positive and collaborative relationships with all teams in FNZ

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.