At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category, serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all, it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

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When you join one of our teams, you’ll be part of a nimble group empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people globally who think that’s work worth doing.

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 Solution Engineer 

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Why We Have This Role

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Our presales team is a group of highly driven individuals dedicated to closing experience gaps. Our SaaS platform is used to help some of the largest organizations in the world drive action with pre-built experience management (XM) programs and projects that anyone can use.

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How You’ll Find Success

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As a Solution Engineer you will be responsible for:

\n\nProvide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. \nProvide direction and specialist knowledge in applying the technology/application to the customers organization.\nDevelop and deliver high quality Qualtrics presentations and product demonstrations.\nPresent and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.\nDesign, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.\nEffectively consult with management of customer organizations.\nParticipates in sales planning and business development activities.\nDevelop and demonstrate moderately complex solutions.\nArchitect solutions and prototype solutions for customers.\nPresent and articulate Qualtrics product's strengths, relative to competitors.\nInteracts with development to enhance/refine Qualtrics products.\n\n

How You’ll Grow

\n\nStructured promotion process/auto promotion process\nCareer Action Planning with Manager\nQ-mobility (internal transfers)\n\n

Things You’ll Do

\n\nProvide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation\nDrive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers.\nDevelop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.\nBuild working knowledge of competing products and how to technically sell against them\nWork collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.\nRespond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams\nBecome an expert in Qualtrics XM Platform and other Qualtrics products\nDevelop/maintain technical and business knowledge of industry directions and trends\nTo translate English product UIs, demos, and presentation materials into a format that is easy for Japanese customers to understand.\n\n

What We’re Looking For On Your Resume

\n\nMinimum of 3.5 years of prior Sales/Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers\nHigh energy, self-starter comfortable with ambiguity in entrepreneurial environments.\nOutstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts\nAbility to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.\nAbility to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them\nDemonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.\nPossess \"best of breed\" functional sales experience that could be applied across an entire sales area in general or specific functional categories\nMust be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!\nUndergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)\nLegally authorized to work in Japan\nTravel required (Up to 25%)\n\n

Preferred Qualifications

\n\nExperience in HTML, CSS, JavaScript, SQL, CRM, CDP a plus\nPrevious work in Customer and/or Employee Experience software and systems, including pre or post-sales support\n\n

What You Should Know About This Team

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The Qualtrics Solution Engineers team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.

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Our Team’s Favorite Perks and Benefits

\n\n100% Performance based promotions - not politics or tenure\nPension plan match\nA comprehensive total rewards package consisting of base, incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees.\nAnnual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!\nQuarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.\nFree lunch in our Japan office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.\n\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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