Build the future of the AI Data Cloud. Join the Snowflake team.

We are seeking a talented Platform Specialist based in Costa Rica to join our Solution Innovation team. This role will play a crucial part in supporting Sales Engineers (SEs), maintaining and upgrading critical demos, and managing SE demo accounts. The ideal candidate will have strong technical expertise in Snowflake and be responsible for ensuring the smooth operation of internal and customer-facing technical assets used in sales cycles.

As part of the Solution Innovation Team in the Sales Engineering organization, this position is focused on technical maintenance, troubleshooting, and ongoing support to ensure SEs have reliable and optimized demo content.

AS A SOLUTION INNOVATION - PLATFORM SPECIALIST, YOU WILL:

Maintain, upgrade, and troubleshoot existing demos to ensure high availability, performance and relevance.

Ensure proper documentation and update guides for demo maintenance and usage.

Develop automation scripts to improve efficiency in managing demo environments.

Enforce security and compliance standards to ensure demo environments adhere to internal policies.

Test and enforce demo standards for Snowflake Certified content to maintain consistency and quality.

Support and foster SE community submissions, ensuring contributions align with best practices and demo guidelines.

Provide support to SEs for technical issues related to demo content, ensuring they have the resources and tools necessary for successful engagements.

OUR IDEAL SOLUTION INNOVATION ARCHITECT WILL HAVE: 

5+ years of experience in technical support, system maintenance, or demo content management.

Strong Snowflake expertise, with experience in Snowflake configurations and best practices.

Experience supporting Sales Engineers, including troubleshooting demo content and providing technical assistance.

Strong SQL expertise, including complex query writing, optimization, and performance tuning.

Experience in data engineering, developing data pipelines, transformations, and data lake architectures.

Hands-on scripting experience with Python for automation and system maintenance.

Excellent communication skills, with the ability to create technical documentation and support materials.

Organized and detail-oriented, able to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?