**Job title** : Solution Manager + _Grade: Level 3_ + _Hiring Manager: Connect to Resolve – Global Process Owner_ + _Location: Budapest/Hyderabad_ + _50% Remote working (company policy)_ + _Job type: Full time_ **_About the job_** **Our Team:** This position is part of the Connect to Resolve (C2R) organization, a transversal organization into Sanofi Business Operations. Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience. The team is composed of Solution Leads, Project Managers, Process Leads and of Business Analysts. **Main responsibilities:** + Manage a team of Business Analysts and Solution Leads located in our different and hubs who are in charge of platforms, tools and solutions in collaboration with DIGITAL teams – today’s scope, which can be evolving, is: + Chatbot/AI/GenAI solutions: IBM Watson, GenAI solutions under investigation + Service Management solutions: ServiceNow HRSD module, Telephony Call Centre solutions + Reporting solutions: Snowflake, PowerBI, Survey tools under investigation + Take accountability on the lifecycle, performance, communication, and documentation of the tools/platforms/solutions managed. + Develop Operational Excellence mindset within the team and foster collaboration with other teams and partners. + Develop and promote the team service catalogue. **_About you_** **Experience & Background** : Manager with successful experience in managing operations and delivery dealing with “business” information systems/solutions in an international context (L2 or L3 teams) + **Soft skills** : + Well organized: structure, prioritize and meet deadlines. + High level of interpersonal/communication skills with an ability to communicate and present on different levels in the organization. + Effective business partnering and customer relations management. + Strategic thinking + **Technical skills** : + Advanced in MS Office and Jira + Advanced in Service Management tools and frameworks + Advanced in Continuous Improvement frameworks + Basic knowledge in Project management methodologies + Basic knowledge in AI and GenAI tools + Basic knowledge in Reporting and Survey tools + Basic knowledge in Data privacy principles + Basic knowledge in Data and process modelling + **Languages** : English (fluent) **_Pursue progress, discover extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)