**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **Summary** : Cloud Health Experts are the first responders for major incidents across the SAP public cloud that require communication to the board, the field and our customers. In this role you’ll play a part in developing Customer-Centric Observability, an innovative model that leverages customer experience data to detect, scope and correct critical issues that directly impact our customers. This model expands on the traditional monitoring landscape and requires collaboration with product teams and operations for development and execution. You will also evaluate existing high priority incidents for potential communications to support our 24x7 Integrated Outage Communication program. Our group has lofty, game changing goals to harmonise the way SAP classifies, prioritises and communicates degradations, disruptions and outages across all lines of business. **The Role:** In this role you will have the opportunity to expand the following skillsets: + Technical monitoring tools usage and development + Project management + Process improvement + Knowledge transfers and change management **Role Requirements:** + Experience with one or more of the following: + **Technical and product expertise in at least one SAP Cloud solution** + **Industry leading monitoring tools (Splunk/Dynatrace/etc.)** + Software performance troubleshooting + Proven ability to solve complex problems leveraging strong troubleshooting and critical thinking skills + Exceptional written and oral communication skills; ability to work with stakeholders in real-time + Thrive in a fast-paced, innovative environment + Self-starter with the willingness to learn and act without requiring detailed instructions **Preferred Qualifications:** + Bachelor’s degree with a technical discipline + 3 Years working with a web-based software solution + 3 Years of experience in a previous Technical Support, Consulting, or Engineering role + Experience working with issues related to system latency ​ **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 399881 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid.