We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

Your role would be to cooperate with the team in their daily work and gather knowledge in new technologies. If you join us, you will:

Responsible for day-to-day customer care and administration of cloud services Respond to escalated customer service issues using email, phone, and web conference technology Work within a global support team covering 24x7x365 Use your skills to work with a fast-growing e-commerce platform in collaboration with multiple teams Exchange knowledge and experience within the qualified team and is able to write effective handoff from shift-to-shift for cloud support issues Collaborate closely with development team for deep technical analysis of issues Contribute to feature enhancements, documentation and knowledge-based articles Explore the possibilities of our SAP Commerce Cloud solutions, Carry out testing and deployment activities Develop internal tools and processes optimizations Work with such technologies as: Dynatrace, Kubernetes, Docker, Azure, SAP Cloud Commerce, JAVA, Spring, Splunk, Kibana, JVM

 

 

What you bring     

Influent verbal and written English skill Be prepared for technical communication with other engineers Be prepared for Customer facing communication in English Have experience with computer science gathered from: application development, research, individual projects, former employment, or other experience sources Proven experience with troubleshooting and diagnosing problems

 

Additionally, we require, that you’re fluent in at least two of the below technologies:

Object Oriented Programming – Java Language Experience with Linux based systems Middleware applications – Apache, Tomcat Managing Kubernetes cluster Experience in writing/modifying scripts to improve monitoring and automation (Python, Perl, Shell, etc.)

Having knowledge in any of the below technologies is also nice-to-have:

Spring Framework JS Frameworks like Angular, Node Knowledge of relational databases Knowledge of search engine like Solr, Elasticsearch Understanding Web Technologies Cloud Hyperscalers (especially Microsoft Azure) Knowledge of modern e-Commerce solutions Dynatrace APM or other monitoring tools Fluent Japanese and or Korean verbal and written skill

 

 

 

Meet your team

SAP Commerce helps build trusted relationships between brands and their customers worldwide to unlock a new world of digital innovation, customer value, and sustainable growth. We help businesses on every continent sell more goods, services and digital content through every touch point, channel and device.

SAP is a Leader with its SAP Commerce Cloud solution (hosted on Azure), support for B2C, B2Band B2B2C, and continued growth in customers. We seek talent who want to innovate, be disruptive, and who support mutually agreed upon goals and ambitions. As a fast-paced growth business, there are no limits to how our teams will shape the future of SAP and our industry. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas. At SAP you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

As a Cloud Platform and Product Support Engineer you will collaborate closely with other developers and infrastructure teams to deliver high quality support to our customers. You will actively be encouraged to develop as well as share your knowledge and expertise with the rest of the team, including developing and documenting best practices and standards.

Get your chance to work as a Commerce Cloud Platform and Product Support Engineer. We’re excited to meet you personally!

 

 

 

 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 425141  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.