**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The Senior Managed Services Delivery Services Architect is an advanced subject matter expert, responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of Managed Services (MS) and other involved parties. This role is accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design and Service Transition processes. **What you'll be doing** **Key Responsibilities:** + Participates in complex deals during the pre-sales phase for service design consultancy. + Reviews the commercial proposal and SoW to detect any flaw or misalignment with the MS delivery capabilities. + Contributes to the service takeover strategy definition. + Identifies current service issues with the incumbent service provider. + Defines the service aspects that need to be gathered during a due diligence. + Determines the knowledge transfer strategy. + Defines the quality acceptance criteria for the service transition. + Ensures customer expectations will be met and aligned with the MS delivery capabilities including Monitoring, Patching, and Backup solutions. + Adapts standard process when needed in order to cover customer requirements, always being aligned with the MS service delivery capabilities. + Understands Customer Vital Business Functions and how MS assets will underpin them. + Makes sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle. + Responsible for the service model documentation, which may include - + Identifies current services issues with the incumbent service provider. + Defines the service aspects that need to be gathered during a due diligence. + Determines the knowledge transfer strategy. + Defines the quality acceptance criteria for the service transition. + Produces the Service Design Document, the key project deliverable in terms of service aspects and processes. + Performs any other related task as required. **Knowledge and Attributes:** + Ability to work in line with best practice in complex environments and within tight time constraints. + Ability to work under pressure within a fast-paced environment. + Ability to build excellent working relationships with both internal and external stakeholders. + Excellent communication and presentation skills. + Ability to demonstrate conceptual technology knowledge. + Advanced ability to work with cross functional stakeholders (internal and external to the organization). + Advanced understanding of organizational products / service offerings. + Ability to stay abreast of changing technology, best practices and industry trends. **Academic Qualifications and Certifications:** + Tertiary level – bachelor’s with 7 yrs. experience; or post-graduate degree with at least 3 years’ experience in a consulting capacity/working in a vendor/ partner environment. + CCIE or CCNP- Networking, Collaboration, Security certification is a distinct advantage. + Experience in sales of platform based managed service is a distinct advantage. + Practitioner certificates with reputable global cloud services provider such as AWS, Google, Microsoft. + Certification and working knowledge of ITIL, Service Management and Integration, Business Analysis -CBAP + Scaled Agile certification/Scrum /PRINCE 2 + TOGAF/COBIT certification will be an added advantage **Required Experience:** + Solid professional technical, Architecture , IT or Operations experience within a large scale (preferably multi- national) technology services environment on the following areas: Software Development, Application Support and Infrastructure Support + Some Project or Program Management experience is preferred. + Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management. + Proven experience in integrating the solution for the project with the business domain, enterprise concerns, industry standards, established patterns and best practices. + Experience working in an agile development environment **Workplace type** **:** On-site Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.